topic Re: 5g not working with my devices in Broadband

5g not working with my devices

CD22 — Thu, 23 Mar 2023 15:49:36 GMT

I have just upgraded to 5g and a new router, hopeful everything would be better but a lot of my things now won’t work, ring doorbell and cameras and also limited channels on my tv, definitely can’t get Netflix or Prime, can anyone help me please 🙂

Re: 5g not working with my devices

sc1999 — Thu, 23 Mar 2023 15:58:50 GMT

I cannot help but the first question people will ask is what router have you got?

Re: 5g not working with my devices

CD22 — Thu, 23 Mar 2023 16:46:39 GMT

MC801A

Re: 5g not working with my devices

Geluk — Thu, 23 Mar 2023 18:17:05 GMT

5G widely oversold; suggest you connect at 4G which presumably works.

Re: 5g not working with my devices

CD22 — Thu, 23 Mar 2023 20:55:14 GMT

I spoke to three and received it yesterday and plugged in only to find out then that nothing much will work, so I wanted to make sure it’s not me doing something wrong before I send it back and go elsewhere.

Re: 5g not working with my devices

Anvil_Iron — Fri, 24 Mar 2023 08:35:35 GMT

Sounds like you are having a Wi-Fi/LAN problem rather than a mobile connection problem. Is your mobile connection working normally?

Normally with a new router, Wi-Fi needs to be configured to the SSID and password your devices were using before.

Re: 5g not working with my devices

Jax — Fri, 24 Mar 2023 09:16:52 GMT

As you've now created a completely new network with a new ISP, then some of your equipment will require re-configuring to the new network, which can be so frustratingly annoying, but you'll have to do it regardless. Best of luck.

Re: 5g not working with my devices

JonathanB — Wed, 29 Mar 2023 15:24:20 GMT

Hi @CD22,

I'm sorry to hear that you've been running into issues with these devices since the upgrade. There was an issue with a recent software update that may be causing this, but if that's the case we should be able to fix it.

I'll send you a private message to direct you to some colleagues that can get this raised with the relevant technical team.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

JonathanB

Re: 5g not working with my devices

Dazzar — Wed, 29 Mar 2023 20:35:37 GMT

@CD22 Stupid question but have you changed all your equipment to the new address the new hub is sending out if not of course they will not work, also do t forget ring works on 2.4 only on most of their items so make sure it’s turned on

Re: 5g not working with my devices

DavidMack — Thu, 20 Jul 2023 08:10:51 GMT

Hi Johnathan - As of 19 July 2023 what I presume is a software update has knocked out all my 2.4Ghz devices such as the cctv cameras (of different makes). I wonder if this will be fixed?

Re: 5g not working with my devices

JonathanB — Fri, 21 Jul 2023 09:18:26 GMT

Hi @DavidMack,

This thread is quite old and referring to a different issue, but you may find a solution these threads: or

Thanks,
Jonathan