topic Re: Number from in the zyxel nr5103e in Broadband

Number from in the zyxel nr5103e

grabo1530 — Wed, 22 Mar 2023 14:16:02 GMT

Hi I've just changed the three zte router to the zyxel nr5103e. Its now set up in passthrough with my asus rt ax88u doing the biz .

I cant for the life of me find my 3 number to register and use the online app .

I've looked at the guide that three directs to but thats for the zte one that's on its way back .

Does anyone know were or if its shown .

My paperwork has everything else except the new number .

Re: Number from in the zyxel nr5103e

Anvil_Iron — Wed, 22 Mar 2023 16:20:13 GMT

Hi, The number is printed on plastic card the SIM was on.

Re: Number from in the zyxel nr5103e

Anvil_Iron — Wed, 22 Mar 2023 17:13:38 GMT

Can't see the number is any of the router config pages.

Another way is to send an SMS message from the router to your phone number.

Network Setting > Broadband > Cellular SMS > Add new message

This will incur an SMS message cost on your router contract monthly fee.

Re: Number from in the zyxel nr5103e

Lolfush — Wed, 22 Mar 2023 18:08:45 GMT

I'm having the same issue. 2 weeks in and I want to cancel the contract because the signal is atrocious. Can't find the number anywhere, webchat is useless and can't call because it's asking for a number!

Re: Number from in the zyxel nr5103e

Rob64 — Thu, 23 Mar 2023 00:15:09 GMT

I had exactly the same problem.. couldn't register an account without it. 1st chat agent, useless, 2nd one also no good - despite giving them every reference number on the paperwork they couldn't even find any record of me having a number or the router they sent me. Its like lower level can't see anything. 2nd one even suggested I check my bank and give him the reference number Three had applied on the direct debit they set up, which I did and he still couldn't find me. I kept on until I got to 3rd level support person, who after lots of checks could actually tell me my number.

Re: Number from in the zyxel nr5103e

Rob64 — Thu, 23 Mar 2023 00:17:53 GMT

Also there is a Three website help page that tells you how to get your number from the app, but its out of date for the Zylex router which doesn't have the phone number entry the guide says. It needs updating.

Re: Number from in the zyxel nr5103e

andypro — Mon, 27 Mar 2023 10:23:58 GMT

Same here, nothing on the delivery note or the sim packaging, and it wont let me send any sms from the admin page so live chat rejected me.
i cant get any 5G signal from then router only 4G so think its faulty as my phone achieves a strong 5G signal.
has any one found an easy way to find their number or a replacement sent out?

Re: Number from in the zyxel nr5103e

Officina-red — Wed, 29 Mar 2023 14:42:06 GMT

Hi, to get my 5g home broadband phone number, I had to call the three help phone number, when it asks you to input your three phone number, just don’t do anything, it will ask about three times then it passes you to an agent, I had a helpful one and you will need to do the usual security checks, when there passed you will be given your routers phone number.

Re: Number from in the zyxel nr5103e

Officina-red — Wed, 29 Mar 2023 20:49:42 GMT

Update , I have just received a email from three that contains a copy of my customer agreement form, my three sim number is written on there, could of saved myself a phone call this afternoon.

Re: Number from in the zyxel nr5103e

Anvil_Iron — Sat, 08 Apr 2023 15:00:43 GMT

With the router SIM inserted into my android 12 phone, the number is shown in Settings > About phone.

Re: Number from in the zyxel nr5103e

bigkahuna — Tue, 09 May 2023 17:05:09 GMT

If you go to Broadband -> Cellular SMS, you can send an SMS from the router to your own mobile. They'll be a charge of a few pence for this but then you'll see the number. I couldn't find the number on any documentation Three have sent me nor anyway on the box or router itself.

Re: Number from in the zyxel nr5103e

TechSlugz — Mon, 28 Aug 2023 10:16:10 GMT

That was brilliant advice 😄 love it. sms from my router !

Re: Number from in the zyxel nr5103e

TechSlugz — Mon, 28 Aug 2023 10:17:19 GMT

The reply 'literally' above yours answers your question dude:

copy paste below: -

Anvil_Iron

Established

on ‎03-22-2023 05:13 PM

Can't see the number is any of the router config pages.

Another way is to send an SMS message from the router to your phone number.

Network Setting > Broadband > Cellular SMS > Add new message

This will incur an SMS message cost on your router contract monthly fee.