topic Re: Safe search locked on in Broadband

Safe search locked on

Asgoodasityetz — Wed, 14 Sep 2022 11:42:07 GMT

Hi, safe search is locked on by 3 and I’ve tried to access network settings and change it but can’t see how. I can set parental controls but not remove safesearch. Any suggestions?

Re: Safe search locked on

StephR — Thu, 15 Sep 2022 09:20:01 GMT

Hi @Asgoodasityetz, welcome to Three Community.

The adult content filter is switched on by default on all our devices, which does restrict access to some websites.

As you've posted in our Broadband board, I'm assuming that you're trying to change these settings for your Home Broadband router or a Mi-Fi. Just let me know if that's not the case though!

If you are, then you'll just need to give our customer service team a quick call to verify your age, and have that adult content filter removed. You can reach the broadband team by calling 500 from a Three phone, or 0333 338 1003 from another phone.

Hope that helps!

StephR

Re: Safe search locked on

Jennywren2309 — Fri, 15 Sep 2023 13:37:00 GMT

I've checked with my device provider that I've no restrictions still in place except the safe search which is actually locked by the network. I've spoken to three who have removed the restricted content but it's not updated the safe search. Now I'm left no further on. It's obviously three that have broken systems but don't want to admit it

Re: Safe search locked on

bradley — Tue, 18 Jun 2024 13:48:03 GMT

I now have same issue after two years on 3 why can't I live chat to get this sorted I need it lifting for my job when I work from home they no I'm over 18 as they take payment out that was set up instore

Re: Safe search locked on

KateS — Wed, 19 Jun 2024 09:12:54 GMT

Hey @bradley,

I'm sorry to hear you've had trouble removing the adult content filter.

You can verify that you’re over 18 using a credit card by following the steps here to remove the filter. Alternatively, if you don't have a credit card, you can pop into your local Three store with a valid form of photo ID to confirm your age.

Thanks,
Kate

Re: Safe search locked on

Sambarino1 — Wed, 07 Aug 2024 14:29:26 GMT

You still don't understand. Even with Adult Content filter turned off, 3 has still locked SAFE SEARCH so search engines will still apply a lock. Can 3 please remove the lock for Safe Search as the Adult Content filter is already turned off, if this is the same situation as mine.

Re: Safe search locked on

JonathanB — Thu, 08 Aug 2024 15:23:48 GMT

Hi @Sambarino1,

I've just tested this from a Three SIM, although you'll receive a message to advise that safe search is locked to on due to a network administrator setting, once you've removed the adult filter, you can amend your safe search filter settings to blur results, or off completely.

You may need to switch your device off and on again after amending the filter settings before your browser updates to recognise the change, or you may need to delete your browsing history and/or temporary Internet data which is cached.

Thanks,
Jonathan

Re: Safe search locked on

Felizald — Fri, 22 Aug 2025 20:51:31 GMT

I have the same issue. I cannot change the safe search on any browser I use, even though I've verified my age and I've got an SMS saying my settings have been changed. The parental controls block sites that are not even "adult sites".

Re: Safe search locked on

PeteG — Sat, 23 Aug 2025 09:30:12 GMT

Hello.

That's strange.

Have you turned the phone off and on? This should help make sure the change is triggered. If it still isn't working after that, I'd have to assume the setting hasn't been changed internally as expected. I'd recommend getting back in touch with the Support Team to get them to double check that.

Pete.

Re: Safe search locked on

CM1 — Tue, 24 Mar 2026 14:06:52 GMT

Did anyone ever get this sorted as I'm now in the same predicament! Phone and laptop both have Safesearch locked on, cannot unlock, but 3 account has adult content allowed. Laptop and phone both allow "adult" content when logged into a different Wifi, so the issue is with 3 it would seem.

Re: Safe search locked on

MichaelP — Wed, 25 Mar 2026 10:10:50 GMT

Hello @CM1,

That does sound unusual - I'd first recommend resetting the phone and also clearing the browser history/cache on both devices, as this can help to reflect the change.

Otherwise, there might be something on your account that needs to be updated on the backend. Please have a chat with Customer Services, who will do some investigating.

Thanks,
Michael