topic Re: Ivacy VPN in Broadband

Ivacy VPN

Dann2000 — Sun, 16 Apr 2023 11:45:34 GMT

Hi,

I'm using 5g home broadband and have just purchased Ivacy VPN. Unfortunely, Three seems to be blocking access to it on my phone and Nvidia shield. Does anyone know how I can fix this issue?

I've used surfshark and Nord on the past abs never had an issue.

TIA

Re: Ivacy VPN

MB78 — Sun, 16 Apr 2023 15:15:54 GMT

I tried a vpn earlier today. I swore a lot and then cancelled it. I was trying to get the pig down but all it did was quarter the speeds and put the ping in the 100s.

Re: Ivacy VPN

JonathanB — Mon, 17 Apr 2023 16:07:08 GMT

Hey @Dann2000,

I'm not aware of us specifically blocking any VPN providers, but I'll be happy to check if I can find out more. What error message(s) are you seeing?

Thanks,
Jonathan

Re: Ivacy VPN

AX — Tue, 20 Jun 2023 13:42:52 GMT

I have a similar issue connecting to my works VPN since early May 2023. I can connect to my work VPN but the upload speed is very low (e.g. 0.1Mbps). It works fine if a use a different broadband service at a friends house. I've been a customer since January 2022 without any issues. I have the Huawei 5G CPE pro 2 router.

Re: Ivacy VPN

JonathanB — Wed, 05 Jul 2023 13:41:49 GMT

Hi Everyone,

I've noticed a few discussions cropping up about issues using VPNs over Three Broadband connections recently. I'm sending everyone that has mentioned this so far a PM so that we can get you in touch with some colleagues that will verify your accounts, and gather more info to help us investigate.

If you're experiencing this issue but haven't posted yet, please add a reply so that I can get in touch, the more examples I can gather, the easier it should be for our support teams to pinpoint what's causing the issues.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB

Re: Ivacy VPN

rajiab — Thu, 29 Feb 2024 12:23:53 GMT

Hello, I'm having this problem as well