topic No Internet in Broadband

No Internet

Veryannoyed — Tue, 02 May 2023 20:45:26 GMT

There has been little, weak, no or intermittent internet since Friday in M16. Your engineers are working on a fault. Your call centre says could be a week before it’s fixed and ONLY after 31 days will you consider releasing me from my contract to find a firm to move to. You are crippling my business. When will this fault be fixed please.

Re: No Internet

antingham — Thu, 04 May 2023 08:45:51 GMT

I'm also in M16 and facing exactly the same problems. Meant to have a 3 hour training session online tomorrow which I'm going to have to do in a cafe as I'm getting download speeds of <1Mbps. Customer service aren't bothered - standard 'we really value you as a customer' then do absolutely nothing to help. Anyone reading this - do not use Three anymore. I'm not sure what's happened over the last couple of years, but their customer service is horrendous and their technical teams appear unable to deliver a reliable service.

Re: No Internet

book_attack — Tue, 09 May 2023 16:31:25 GMT

Also in M16 - I wonder if we're all on the unupgraded 'cursed' phone cabinet too? Same problem: intermittent and extremely slow internet since last week, no 5G signal and presumably very congested 4G as it seems a little better after midnight.

Just had an incredibly frustrating zoom meeting, probably shouldn't've bothered trying.

Did get Three to refund a week's worth of fees though, but thats not really the point