topic 5G Home Broadband Hub Work VPN Problem in Broadband

5G Home Broadband Hub Work VPN Problem

umut — Fri, 12 May 2023 08:17:16 GMT

Hello,

I use ZTE 5G Home broadband modem. When I try to connect my company VPN it keeps disconnecting after a while. Company use `pulse secure` for vpn. I made some research this is not about with modem position (I have good signal quality) or something simple like reset your modem etc. It is a big issue for me and also there are so many user like me. I ask for three's professional support for this problem because I can not work.

Thank you.

Re: 5G Home Broadband Hub Work VPN Problem

Avondale — Sat, 13 May 2023 16:29:26 GMT

If you do a search for VPN in this forum, you will find numerous examples of folks having problems with Three 5G Broadband and VPNs. I can connect to my employer's VPN - Cisco AnyConnect - without issues, as can a number of my colleagues. Hence, I believe that it is some VPNs but not others that are troublesome when using Three 5G Broadband.

Maybe your employer's IT support can help to facilitate a satisfactory outcome ?

Re: 5G Home Broadband Hub Work VPN Problem

Shane470 — Sat, 03 Jun 2023 08:45:02 GMT

We are having the exact same issue for the past 3 weeks. The three support team have said they updated their system which may have caused the block, however they are yet to resolve the issue. I have not been able to work for 3 weeks now and my companies IT department have tried everything to fix it but the issue lies with Three.

If they cannot resolve the issue today, we will be switching providers.

Re: 5G Home Broadband Hub Work VPN Problem

AX — Wed, 07 Jun 2023 09:58:25 GMT

I have a similar issue with work VPN since early May 2023. I can connect to my work VPN but the upload speed is very low (e.g. 0.1Mbps). It works fine if a use a different broadband service at a friends house. I've been a customer since January 2022 without any issues. I have the Huawei 5G CPE pro 2 router.

Re: 5G Home Broadband Hub Work VPN Problem

umut — Mon, 12 Jun 2023 08:29:43 GMT

Is there any solution for the issue ? I still have the problem so I can not work from home because of Three.

Re: 5G Home Broadband Hub Work VPN Problem

Three5GVPN — Tue, 20 Jun 2023 18:49:44 GMT

Another Three 5G user suffering the same problem with VPN, with Pulse Secure.

I got a really good 5G signal, no issues, but when connected to the VPN Pulse Secure the connection drops every 3 minutes. Yes, exactly 180 seconds. That makes work remotely impossible...

Company IT team has been looking into it unsuccessfully. Finally we tested the same Laptop and the same VPN Pulse secure doing hotspot from another 5G internet provider and it worked fine. So the problem is only with Three 5G.

I have also contacted with Pulse Secure support team. They have investigated and concluded that is the Internet provider blocking the connection every 3 minutes.

All this makes me feel switching provider...

I found this link, more people having very similar cases.:

https://community.pulsesecure.net/t5/Pulse-Connect-Secure/Connecting-via-hotspot-or-5G-modem-Three-ZTE-keeps-resetting/td-p/47523

Re: 5G Home Broadband Hub Work VPN Problem

JonathanB — Wed, 05 Jul 2023 13:40:59 GMT

Hi Everyone,

I've noticed a few discussions cropping up about issues using VPNs over Three Broadband connections recently. I'm sending everyone that has mentioned this so far a PM so that we can get you in touch with some colleagues that will verify your accounts, and gather more info to help us investigate.

If you're experiencing this issue but haven't posted yet, please add a reply so that I can get in touch, the more examples I can gather, the easier it should be for our support teams to pinpoint what's causing the issues.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB

Re: 5G Home Broadband Hub Work VPN Problem

Stefan — Wed, 19 Jul 2023 12:39:23 GMT

Hi Jonathon,

I'm experiencing the same issue as the others above. I have experienced issues connecting to VPN ever since I started using the Three 5G. I get 3 minutes connected and then am disconnected. My work's IT department could not fix and ordered me a new work laptop, however the issue is the same on this new laptop. I have worked remotely from different locations and no other wifi connections have given me this issue. Can you help?

Re: 5G Home Broadband Hub Work VPN Problem

JonathanB — Wed, 19 Jul 2023 14:29:05 GMT

Hi everyone,

If you're experiencing issues with VPNs can you try the suggestions on the thread

Let me know if the info there helps.

Thanks,
JonathanB

Re: 5G Home Broadband Hub Work VPN Problem

Dan1981 — Wed, 23 Aug 2023 07:30:51 GMT

Hi All...

New Three 5g customer here and was finding everythign fantastic - great connection good speeds etc - all until i started to try and VPN into to work.

We also use Pulse Secure as our VPN provider and i have the same issue of being repeatedly disconnected.

Unfortunately if this can't be fixed I have no option but to cancel the new subscription - which i really don't want to do!

Please - is there a fix available?!

Re: 5G Home Broadband Hub Work VPN Problem

elena24 — Thu, 07 Mar 2024 08:51:27 GMT

Hi! I also have the VPN issue.

Re: 5G Home Broadband Hub Work VPN Problem

S_S_Bajwa — Sun, 12 May 2024 16:22:32 GMT

Hi Jonathan,

I had the same issue recently changing over to Three 5G home broadband from a fiber broadband (different company). As suggested in the thread you shared, I changed the APN to manual and PDP to IPv4 only, not sure who else is having this issue still but the above suggestion has fixed my issue.

Kind regards

Satwindar Singh

Re: 5G Home Broadband Hub Work VPN Problem

Greg27 — Tue, 11 Jun 2024 07:52:46 GMT

Hello I can't access my work von though my router can you help?

Re: 5G Home Broadband Hub Work VPN Problem

george98788 — Wed, 21 Aug 2024 13:06:13 GMT

I have the same issue

Re: 5G Home Broadband Hub Work VPN Problem

george98788 — Wed, 21 Aug 2024 13:09:52 GMT

I'm affected by this issue too!

Re: 5G Home Broadband Hub Work VPN Problem

rajafaisaltariq — Wed, 18 Sep 2024 01:32:58 GMT

Hi Jonathan, I am having this issue. I am new to three 5g hub and after having several sessions with IT team at my work place, we have found that the router is blocking my work VPN connection. I need some help please

Re: 5G Home Broadband Hub Work VPN Problem

S_S_Bajwa — Thu, 19 Sep 2024 11:08:21 GMT

Hi there @rajafaisaltariq

I had the same issue when I changed over to Three 5G home Broadband this year. Following is the solution I used and it worked for me as well as many others:

https://community.three.co.uk/t5/Broadband/FYI-IPv6-Prevented-VPN-Connection/m-p/14851#U14851

Here you'll find two responses, one clarifies the issue from a techincal point of view, the other user have described the steps to access your router to change the APN to manual, and then configuring your PDP for IPv4 only. Hopefully this resolves the issue, good luck.

Re: 5G Home Broadband Hub Work VPN Problem

Alex7 — Wed, 19 Mar 2025 15:43:11 GMT

I too am having this problem trying to connect nhs vpn to my three WiFi router 4g

Re: 5G Home Broadband Hub Work VPN Problem

JadeF — Thu, 20 Mar 2025 12:29:52 GMT

Hey @Alex7

Welcome to the Three Community page.

Sorry to hear that you're having this trouble with connecting to your VPN.

Here is a link to someone who had a similar issue and found a way to resolve this: Solved: FYI : IPv6 Prevented VPN Connection - Three Community - 14851

Please give this a try and let us know how you get on.

Jade