topic Re: NR5103e suggestion in Broadband

NR5103e suggestion

Limera — Fri, 23 Jun 2023 23:31:23 GMT

Could 3 consider adding an option in future NR5103e version updates, for the router to reboot or effectively disconnect/reconnect if it sees no Internet traffic for x minutes?

Similar to others here I get a few occasions a week where all my devices lose Internet connection (wired and wifi) but the router portal and the router lights show it as healthy and connected to the Internet still.

A simple reset always fixes things but an automated reset in the event of no traffic would be a useful option to me and to others who are away from their home when the NR5103e locks up in this manner.

Re: NR5103e suggestion

PeteG — Sat, 24 Jun 2023 18:08:16 GMT

Hey, Limera.

Welcome to the Three Community.

That's a good idea. I can certainly forward a feature request on for you. I have no way of knowing if that's something that's already being worked on or if it's something that can be done, but hopefully we'll see something like that roll out in a future firmware update. Thanks.

Pete.

Re: NR5103e suggestion

EDIflyer — Sun, 25 Jun 2023 15:12:53 GMT

Thanks for your post @Limera - I've only had mine a few weeks and the connection went down when I was away on holiday. As you say when I got back all the lights were on fine and I could still access the web interface OK and reboot it but all internet traffic had stopped. Your suggestion sounds like a good workaround but it'd be even better if whatever is causing this could be fixed!

Re: NR5103e suggestion

EDIflyer — Sun, 25 Jun 2023 15:30:39 GMT

PS just had a look at the data for my Raspberry Pi that's always on and I see it lost a connection to the webservice (so was marked as powered off) at 22:49:53 on 21/6/23 - only returned when I power cycled the following evening when I got home.

Re: NR5103e suggestion

bulldog555 — Mon, 26 Jun 2023 18:13:04 GMT

My 5G Hub NR5103E has upgraded firmware B12 to B14 see my post here: https://community.three.co.uk/t5/Broadband/Bug-on-Firmware-B14-on-NR5103E/m-p/14423#M2518

Re: NR5103e suggestion

Limera — Tue, 04 Jul 2023 10:10:06 GMT

Hi @bulldog555, thanks for mentioning that here. I was completely unaware that an auto update had happened so I'll be paying extra attention as to whether there is any greater stability in this release.

Re: NR5103e suggestion

Limera — Tue, 04 Jul 2023 10:12:05 GMT

Thank you @PeteG I'm much obliged that you would consider doing so.

Re: NR5103e suggestion

EDIflyer — Tue, 04 Jul 2023 10:14:17 GMT

Here's hoping it helps. I'm still on b12 and no issues in the past week at least!

Re: NR5103e suggestion

Limera — Tue, 04 Jul 2023 10:18:13 GMT

@EDIflyer I've switched on logging in the hope of narrowing down what part of the process/connection is breaking down, but I'll admit I don't understand much of what the logs capture. Fingers crossed this b14 firmware increases stability because other than that I'm loving my mobile broadband.