topic Return bag in Broadband

Return bag

DCc — Sat, 01 Jul 2023 13:37:43 GMT

Please please for the love of god can someone help me with getting this equipment out of my house …I cannot deal with another two hour phone call ..I just need the return bag .

regards

Dave

Re: Return bag

ro90882 — Wed, 05 Jul 2023 14:42:06 GMT

I had the same issue. Use the Social Media chat service instead of over the phone.

The first attempt I had the same result, it was not resolved.

However, on the 2nd attempt the person was very helpful and resolved the issue within a few days. It turned out to be something incorrect on the system. Once that was updated the bag arrived in a couple of days and the account closed once I returned it.

Frustrating, but hopefully it helps.

Re: Return bag

JonathanB — Wed, 05 Jul 2023 14:45:50 GMT

Hi @DCc,

I've sent you a link to the team @ro90882 mentioned on a PM. If you have a chat with them they should be able to get the return bag sorted out for you.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB

Re: Return bag

Threepea123 — Tue, 15 Aug 2023 12:46:47 GMT

Can you please let me know how you sorted your issue? Who did you get in touch with any how did it work? I‘ve been waiting for the returns bag since March…