topic Re: VPN in Broadband

VPN

AX — Tue, 20 Jun 2023 14:33:02 GMT

I've had 5G Three Home Broadband since January 2022 and it has all worked fine until May 2023. Since then apart from a generally unreliable network connection and reduced speeds, my main gripe has to be connecting to my works VPN. I just cannot make a reliable VPN connection - even when the general state of the network seems fine.

The upload speed on VPN is so low it is unusable. While not connected to VPN the speeds may show 30Mbps download & 8Mbps upload. When connected to VPN the upload speed drops to less than 0.5Mbps.

I can use the same laptop in another location using a different broadband provider with no discernible reduction in speed when connected to VPN. Anyone else experienced this and found a resolution ? Thanks.

Re: VPN

AX — Tue, 20 Jun 2023 14:34:05 GMT

Forgot to mention, I'm using the HUAWEI 5G CPE Pro 2 router.

Re: VPN

Avondale — Tue, 20 Jun 2023 17:51:24 GMT

What VPN are you using ?

If you search for VPN on this forum, you will find lots of inconsistencies in how they behave with Three 5G Broadband.

Re: VPN

AX — Wed, 21 Jun 2023 09:59:00 GMT

Thanks. The VPN client software is Check Point Mobile on Windows 11. It worked without any problem prior to early May 2023.

Re: VPN

Avondale — Sat, 24 Jun 2023 12:41:02 GMT

Can't help if that's the case. My employer uses Cisco AnyConnect.

Have you checked this forum for solutions in connection with Check Point Mobile ?

And do Check Point Mobile have a forum or FAQs that might help ?

Re: VPN

JonathanB — Wed, 05 Jul 2023 13:41:14 GMT

Hi Everyone,

I've noticed a few discussions cropping up about issues using VPNs over Three Broadband connections recently. I'm sending everyone that has mentioned this so far a PM so that we can get you in touch with some colleagues that will verify your accounts, and gather more info to help us investigate.

If you're experiencing this issue but haven't posted yet, please add a reply so that I can get in touch, the more examples I can gather, the easier it should be for our support teams to pinpoint what's causing the issues.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB

Re: VPN

boydc91 — Fri, 07 Jul 2023 13:16:23 GMT

Hi Jonathan, I've also recently been experiencing issues connecting to VPN using my 5G Hub. Thanks

Re: VPN

JonathanB — Fri, 07 Jul 2023 14:18:48 GMT

Hi @boydc91,

I'll send you a PM now so we can gather more info

Thanks,
JonathanB

Re: VPN

lukasparsek — Sat, 08 Jul 2023 05:34:16 GMT

Had an issue with my VPN as well, setting to manual APN IP4 advice helped me here

Re: VPN

Duncankerridge — Wed, 12 Jul 2023 12:56:47 GMT

Hi, I’ve been having trouble connecting using my phone to NordVPN for the last couple of days. Connects fine on wifi, but will not connect on 4G. Has worked fine for months, just stopped connecting two days ago.

Re: VPN

JonathanB — Thu, 13 Jul 2023 10:24:46 GMT

Hi everyone,

Can you let me know if the thread info in helps sort your issues connecting to VPNs?

Thanks,
Jonathan

Re: VPN

monty_uk — Wed, 19 Jul 2023 10:43:26 GMT

Hi I'm also seeing drop outs whilst connecting via VPN. I'm using f5

Re: VPN

festahgnr — Tue, 25 Jul 2023 10:36:03 GMT

Hi,

I've started having this problem over the last 4-5 weeks too, before that it worked fine for two years. VPN is palo alto global protect. Device H112-370.

Cheers.

Re: VPN

pama22101 — Sun, 30 Jul 2023 22:17:21 GMT

I’m having issues.

Re: VPN

pbrown23 — Wed, 16 Aug 2023 09:16:44 GMT

Hi, I'm not able to connect with a Palo Alto / GlobalProtect VPN since 15 August

Re: VPN

JonathanB — Wed, 16 Aug 2023 11:58:08 GMT

Hi @pbrown23,

Can you help me understand the issue you're encountering in a bit more detail? Is this stopping you from connecting to the VPN whatsoever, or are you intermittently being disconnected every few minutes for example?

Thanks,
Jonathan

Re: VPN

pbrown23 — Wed, 16 Aug 2023 13:59:00 GMT

Hi,

It wouldn't connect at all, but I set a manual APN as in the above link and that seems to work.

Thanks!

Re: VPN

JonathanB — Wed, 23 Aug 2023 11:14:42 GMT

Hi @pama22101,

Sorry for the delay in getting back to you about this. Can you let me know in a bit more detail what VPN you're using, and what happens when you're connecting to it?

Thanks,
Jonathan

Re: VPN

JonathanB — Wed, 23 Aug 2023 11:25:08 GMT

Hi @festahgnr,

Sorry for the delay on picking up your post, is this issue still persisting for you now?

Thanks,
Jonathan

Re: VPN

JonathanB — Wed, 23 Aug 2023 11:26:13 GMT

Hi @monty_uk,

Is this issue still persisting for you?

Thanks,
Jonathan