topic Accessing your 5G Home broadband account in Broadband

Accessing your 5G Home broadband account

jimi31 — Sat, 22 Jul 2023 12:23:09 GMT

Hello

can someone please help

i want to access my home broadband account tp pay the bill and set up a DD but i can only get my mobile account information up even if i put in the sim number for the broadband

thanks

Re: Accessing your 5G Home broadband account

Avondale — Sat, 22 Jul 2023 13:43:40 GMT

@jimi31

Instead of putting the SIM number for your Broadband, try inputting the 'phone number linked to the Broadband SIM.

Re: Accessing your 5G Home broadband account

jimi31 — Sat, 22 Jul 2023 15:49:26 GMT

Hi Avondale

thanks for your help do you mean my three mobile number as i have tried that it just shows my mobile account

thanks

Re: Accessing your 5G Home broadband account

doc1964 — Sun, 23 Jul 2023 10:27:49 GMT

I had same issue, take sim out of router and put it in your mobile phone, you can then phone another mobile and the number will show.

You can then log into your account. Once you do log in you can view text messages in the web page as there is a messages icon in top right hand corner of screen.

I cannot recall if I had to swap sim a couple of times on setting up to get first text message on my phone to finish set up, you should be able to set up using this method. Good luck.