topic Connection issues in Broadband

Connection issues

neillch1 — Sat, 22 Jul 2023 15:17:25 GMT

Hi my sky q box and sonos speakers have lost connection tried rebooting everything but they wont connect spoke to sky and they think its a 5g problem as does sonos i have internet and wifi connected on all other devices speaking to 3 technical services hasnt been very helpful!!

any help would be grateful

Re: Connection issues

sc1999 — Sat, 22 Jul 2023 16:30:15 GMT

To help those who may have an incling please add yoy router type and firmware version.

Keep an eye on this post as it may be similar:

https://community.three.co.uk/t5/Network/Sky-Tv-unable-to-connect-direct-to-router/td-p/15496

Re: Connection issues

neillch1 — Sun, 23 Jul 2023 13:31:41 GMT

Hi its a ZYXEL NR5103E and thanks for the link