topic Re: VPN and poor performance in general in Broadband

VPN and poor performance in general

code9063 — Thu, 06 Jul 2023 07:38:42 GMT

Hi,

I’m using Zyxel router. The speed has been quite poor generally and I can barely get 5G signal despite moving it around the house since I joined. I talked to customer service several times and tried the usual diagnostics and resets but no luck. I work from home alot and since yesterday my work VPN is so slow that I can’t work and it seems to be due to my internet as my colleagues aren’t experiencing the same issue. Can you advise @JonathanB

Re: VPN and poor performance in general

Avondale — Sat, 08 Jul 2023 11:20:39 GMT

If you search this form and others such as ISP Review, you will find that there seem to be a batch of faulty Zyxel NR5103E hubs doing the rounds.

Have you asked CS to send you a replacement hub ?

Re: VPN and poor performance in general

JonathanB — Thu, 27 Jul 2023 14:03:05 GMT

Hi @code9063,

Sorry for the delay in picking up on your post here. Are you still experiencing these issues?

Specifically with the VPN issues the solution on may help here. However, as the speeds in general aren't great this could be more of a network/signal issue.

Are you able to check if you're receiving a weak 5G signal, or is the router only connecting to 4G?

Thanks,
Jonathan