topic Re: Cancel contact in Broadband

Cancel contact

Scottym1977 — Tue, 11 Oct 2022 20:21:27 GMT

I've been with three for over a year and I'm constantly getting drop outs and my speed is very poor and am looking to cancel my contract due to speeds not being up to required standards

Re: Cancel contact

StephR — Wed, 12 Oct 2022 14:53:26 GMT

Hey Scotym1977, welcome to Three Community.

I'm sorry you've not been having a great network experience recently. How long has this instance of dropped signal and slow speeds been going on?

When putting your postcode into our network status checker, what's the result? Is there an issue or update showing?

Have a look and let us know more about what's going on. We'll help guide you to the best next step.

StephR

Re: Cancel contact

Scottym1977 — Wed, 12 Oct 2022 20:54:52 GMT

@StephR wrote:
Hey Scotym1977, welcome to Three Community.

I'm sorry you've not been having a great network experience recently. How long has this instance of dropped signal and slow speeds been going on?

When putting your postcode into our network status checker, what's the result? Is there an issue or update showing?

Have a look and let us know more about what's going on. We'll help guide you to the best next step.

StephR

Re: Cancel contact

Scottym1977 — Wed, 12 Oct 2022 20:57:56 GMT

Good evening

This has been happening for the last month. At the start I was getting over 300meg now I'm lucky if I get 7meg and constant drop out and for periods of time no internet for over 12 hours. This is not expectable and am looking to cancel my contract with no fees applied for cancellation

Re: Cancel contact

StephR — Thu, 13 Oct 2022 15:25:05 GMT

Thanks for this update, Scotty

That definitely sounds like an unhappy experience, I'm sorry that's been going on for so long.

We'd like to make sure we investigate those issues thoroughly and talk through the ways in which we can help with your contract. I've sent you a PM with some further info on that, so have a check when you can and let us know how things go.

StephR

Re: Cancel contact

rcgyuk — Sat, 18 Mar 2023 09:53:30 GMT

I am in a similar position. When I joined 3 I was getting double my vodafone speed, now it's dropped to between 1-2mbs, which is unusable for streaming. Every time I check the website it just says we are working on masts in your area, with no further information. I am extremely suspicious that speeds didn't drop until after I was out of the 30 cancellation period. The present product is not fit for purpose.