topic Re: returning router in Broadband

returning router

Malcolm — Tue, 01 Aug 2023 13:59:00 GMT

Have contacted Three 4 times to return 4G router promised bag or label for return, but nothing received, This has been going on since 9th June. Anyone have any idea how to progress?

Re: returning router

Avondale — Thu, 03 Aug 2023 16:57:53 GMT

I wonder whether @JonathanB can help you ?

Re: returning router

Malcolm — Fri, 04 Aug 2023 07:18:47 GMT

Thanks for that will give it a try

Re: returning router

JonathanB — Fri, 04 Aug 2023 08:54:58 GMT

Hey @Malcolm,

Thanks for reaching out, I've sent you a PM back just now. Thanks everyone that's been reporting issues with returning devices on the community. This helped us find and resolve a system issue that is the most likely cause for this.

Thanks,
Jonathan

Re: returning router

szatkowskawi — Thu, 10 Aug 2023 10:16:54 GMT

I am also having this issue! Not even complaints team can help, absolutely useless

Re: returning router

Avondale — Thu, 10 Aug 2023 19:07:19 GMT

Hi @szatkowskawi

I wonder whether @JonathanB can help you ?

Re: returning router

Threepea123 — Wed, 16 Aug 2023 00:34:19 GMT

Hello all,

i am having the same issue.

Three have promising to send the return bag many times but I‘ve been waiting now since March of this year.

i am still getting emails/text messages about my rising bill every month.

what is going on there? Has anyone on here been lucky and resolved their issue?

it feels so wrong that we are all getting these issues and possibly even having our credit score rating affected without it being our fault at all.

we just WANT to return the device. I have not even used mine, it is in the box exactly as it arrived. Why can Three not just send me the Jiffy bag?

very frustrated,

simone

Re: returning router

Avondale — Wed, 16 Aug 2023 06:37:23 GMT

Hi @Threepea123

I wonder whether @JonathanB can help you ?

Re: returning router

Threepea123 — Wed, 16 Aug 2023 11:15:11 GMT

Hello there,

I’ve messaged Jonathan B, but have not heard back so far. Have you sorted your issue? I am getting quite worried as it shows up on my credit score record as well as missed payments for 4 months now. I just WANT to return my hub!

Re: returning router

JonathanB — Wed, 16 Aug 2023 11:29:55 GMT

Hi @Threepea123,

Sorry for the delay in getting touch. I was just catching up on your message there, I've sent you a reply now with contact info for a team that can help, and I've let them know to expect you getting in touch.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Re: returning router

Malcolm — Thu, 17 Aug 2023 07:45:02 GMT

Mine all sorted, label for DPD sent by email and parcel taken to collection shop, delivered to Three within 24hrs by DPD. Followed JonathanB link. Fingers crossed it works for you.

Malcolm

Re: returning router

rmears — Thu, 11 Jan 2024 15:44:19 GMT

Hi, any chance you can share this link as it's very frustrating to return this hub