topic Unable to Connect to Three 5G Hub in Broadband

Unable to Connect to Three 5G Hub

kevinaj9160 — Fri, 11 Aug 2023 16:41:28 GMT

My Alexa was connected to Three 5G Hub and working fine until recently it got disconnected and won't connect again. The issue is surely not with Alexa as it works on other Hotspot. It just won't connect to Three 5G Hub.

Re: Unable to Connect to Three 5G Hub

Avondale — Sat, 12 Aug 2023 08:15:53 GMT

Morning @kevinaj9160

Are you using a VPN ?

Re: Unable to Connect to Three 5G Hub

kevinaj9160 — Sat, 12 Aug 2023 23:58:01 GMT

Hello,

No I am not connected to VPN

Re: Unable to Connect to Three 5G Hub

Avondale — Sun, 13 Aug 2023 16:38:49 GMT

HI @kevinaj9160

I don't have an Alexa so I cannot really comment further. Have you tried a Google search for the problem ? Or a search of this forum ?

Alternatively, @JonathanB might have some thoughts.

Re: Unable to Connect to Three 5G Hub

kevinaj9160 — Sun, 13 Aug 2023 20:29:48 GMT

Thanks for the concern. Yes, I have sent him a message.

Re: Unable to Connect to Three 5G Hub

JonathanB — Tue, 15 Aug 2023 13:43:47 GMT

Hey @kevinaj9160,

I sent you a reply to your PM but just in case it helps anyone else. The steps of setting a manual APN on seem to be helping most customers with similar issues regardless of if a VPN is in use or not.

Let me know if that helps.
Jonathan