topic 5G broadband speeds plummeted in Broadband

5G broadband speeds plummeted

talktohardwick — Sun, 13 Aug 2023 14:23:38 GMT

For 4 months after getting Three 5G home broadband I was consistently getting 500mb+ download and 50mb+ upload.

For the last few weeks I have been consistently getting 30-50mb download and 5-6mb upload. Is this going to continue? It's not worth the money if it's going to be so slow in future and I can get a better broadband solution.

Re: 5G broadband speeds plummeted

sc1999 — Tue, 02 Jan 2024 16:22:39 GMT

Could be a problem with the tower, too many people registering on the tower, 3 have reduced the bandwidth due to a problem. The list goes on.

Check 3's network status checker here:

https://www.three.co.uk/support/network_and_coverage/network_support?

Or chat with the social media team

Re: 5G broadband speeds plummeted

Avondale — Sun, 13 Aug 2023 16:34:36 GMT

@talktohardwick

I wonder if the solution might be here :-

FYI : IPv6 Prevented VPN Connection - Three Community - 14851

Please let us know how you get on.

Re: 5G broadband speeds plummeted

Dazzar — Mon, 14 Aug 2023 20:36:31 GMT

I have the same issue I get around 400mbps in the morning, and then after 10am it’s less than 80 sometimes lower than 35 , I think more people are using it and the towers cannot cope

Re: 5G broadband speeds plummeted

sc1999 — Mon, 14 Aug 2023 22:04:25 GMT

Contention ratio.

Re: 5G broadband speeds plummeted

talktohardwick — Wed, 16 Aug 2023 14:01:48 GMT

I'd agree with that if it went back up to where it was at random times of the day but I tried it at 5am the other day and it maxed out at 70mb

Re: 5G broadband speeds plummeted

Kasual7 — Sat, 19 Aug 2023 10:52:53 GMT

I have the very same issues and I'm at the point I'm considering cancelling my contract.

Re: 5G broadband speeds plummeted

Avondale — Sat, 19 Aug 2023 17:10:43 GMT

There has been talk on the ISP review website about Three apparently going into power-saving mode overnight - turning-off bands or cells. Maybe @JonathanB would like to confirm if this is actually the case ?

Re: 5G broadband speeds plummeted

Avondale — Sat, 19 Aug 2023 17:12:07 GMT

I wonder whether @JonathanB can put you in touch with support staff who are equipped to address your problems ?

Re: 5G broadband speeds plummeted

randomuser — Sun, 20 Aug 2023 20:52:06 GMT

I'm in totally the same situation. Was working great for months (Fareham and Gosport location) but a few weeks ago something changed and now every few hours the speed tanks and the network light will go blue. Turning it off and on again fixes the issue, sometimes for a while, sometimes for a day or so, but this shouldn't really be necessary, especially as service was flawless for months. I'm moving house soon so if the service isn't more reliable by then I'll use the move as an excuse to end early and chuck it in.

Re: 5G broadband speeds plummeted

Threlly — Thu, 24 Aug 2023 15:29:41 GMT

I've had the same message on the network checker for nearly 9 months.
So it's not fault, it's not about upgrading the physical infrastructure, it's about squeezing as much profit as possible out of poorly invested systems before the merger, then the issue can be passed on down the road.
The new company will make excuses along the lines "we're new", "bedding in", "takes time to re-organise" etc etc.
we'll keep paying, it will keep getting worse, they'll re-structure customer services again to save costs with little thought to customers.
Profit is king.
We are the peasants.

Re: 5G broadband speeds plummeted

talktohardwick — Thu, 24 Aug 2023 19:14:23 GMT

The problem is my iPhone 14 Pro which is also on Three 5G gets 250mbps+ and I'm sure it connects to the same tower as my broadband router so I'm still thinking it's a settings thing.

Re: 5G broadband speeds plummeted

AX — Fri, 29 Sep 2023 08:08:46 GMT

Same problem for me. Joined Three home broadband in February 2022 and it was consistently getting 300Mbps down and 30+Mbps Up. That was until early May 2023, since then its been abysmal. especially the download speeds (currently showing 0.08Mbps). Multiple calls to Three support have gone nowhere and now I'm just waiting for the contract to expire so I can leave for a hopefully better provider.

Re: 5G broadband speeds plummeted

tigan — Wed, 11 Oct 2023 15:42:38 GMT

I've had similar, been with Three for a year (of 24months), was really happy getting up to 400-500 down, then all of a sudden lucky to get 70 down. Seems to be a very common problem.

It says connected to 5G, but the speeds are pretty much the same when set to 4g.

CA Status on modem is : No CA. - multiple connections on "ookla speed test" is the same as single connection (it use to be 400+ on multi and about 80 on single (now it makes no difference)

No one seems to know anything about CA (carrier aggregation), not even their tech guys.

Also went through the "tech guy" thing, doing tests on everything possible, but no faults found.

Ill be ending contract once it runs out, hopefully fibre will be available by then.

Re: 5G broadband speeds plummeted

ryancook — Wed, 11 Oct 2023 22:28:15 GMT

I'm suffering from the same thing.

did you manage to find a solution?