topic Re: Hi Everybody 👋 in Broadband

Hi Everybody 👋

Ceyhan — Tue, 22 Aug 2023 04:30:20 GMT

Hi 3 Network Community 👋,

I would like your opinions and comments on the new offer of "Mobile Home Broadband " please.

I would especially like to know your experiences on it's speed and reliability , value for money etc.

Kind regards.

Ceyhan

Re: Hi Everybody 👋

sc1999 — Tue, 22 Aug 2023 05:40:45 GMT

Welcome. I hope you get the information you are looking for. Unfortunately most of the people who come to the community come here with problems. However, I look forward to reading some comments from those with positive experiences. Also the membership here represents a small, perhaps very small, chunk of 3's customer base.

Re: Hi Everybody 👋

doc1964 — Tue, 22 Aug 2023 06:42:12 GMT

I have had the 5g home broadband for about 6 weeks and am really impressed.

My download speed averages about 200 mbps and upload about 70.

I have a Deco m5 mesh kit attached to it and get great speed all over the house.

I currently only have it on a month to month contract as the network coverage checker actually shows 5g as being unavailable at my house, as soon as checker updates and shows 5g as being available on 2 year contract i will sign up for that.

Re: Hi Everybody 👋

Threlly — Tue, 22 Aug 2023 08:05:57 GMT

My speed is good in the morning, worse than an 90's modem in the evening.
Customer service is terrible, beyond awful, if you have a problem, expect nothing.
Three are paying the least to upgrade their infrastructure whilst filling their pockets.
Look elsewhere for good broadband.
At least a standard 56Mbps ADSL connection is vaguely reliable.
This is not.

Re: Hi Everybody 👋

doc1964 — Tue, 22 Aug 2023 08:28:00 GMT

Hi there, totally understand what you are saying. I think the best indicator of how good a company is can be gauged on how they respond when something goes wrong. Unfortunately i think the vast majority of utility companies now are taking the cheapest option when it comes to customer service, so all is good whilst things work but usually woeful when things go wrong. Can only hope things improve as they expand the service, will be interesting to see what happens after merger. Good luck.

Re: Hi Everybody 👋

Threlly — Tue, 22 Aug 2023 10:44:28 GMT

The merger is about redirecting profit and the creation of a bulletproof monopoly, nothing else.

If anything, the service is likely to get worse.

Re: Hi Everybody 👋

jonohanson — Thu, 24 Aug 2023 14:12:32 GMT

Really impressed to begin with, then it dropped off a cliff! Alot in my area have the same issue, great for the first few months, then diabolical. Three support on the web chat are useless, they keep trying to troubleshoot as if I have a mobile phone with network issues. Luckily i'm on a one month contract, as soon as Virgin complete their rollout in my area i'm off. So a takeaway from this would be try it, but only on a 1 month contract!

Re: Hi Everybody 👋

Avondale — Fri, 25 Aug 2023 19:23:48 GMT

@Ceyhan

That's a difficult question to answer. It might be fast and reliable for one user and disappointing to another. One's expectations, distance from the mast, the number of other users locally and the like all play a part.

I believe that Three 5G Broadband comes with a thirty-day money-back guarantee, so maybe give it a try but cancel well before the thirty-day period expires if it does not live up to your expectations.

Re: Hi Everybody 👋

stevekn — Sat, 26 Aug 2023 10:43:06 GMT

three 5G broadband is good when it works ( variable download speeds at different time of the day, not consistent) worse the ZTE ( v 15 firmware) supplied modem had a known problem, dropping the internet several times a day. If you leave it , internet reconnects after minutes to hours.
A modem restart ( either from app, browser, or pull the mains out !) reconnects the internet immediately .

Customer non-support don't want to know.

I'd not advise three until the is solved.

I would not

Re: Hi Everybody 👋

stevekn — Sat, 26 Aug 2023 10:43:46 GMT

has anyone had positive experiences with the supplied ZTE modem ?

Re: Hi Everybody 👋

stevekn — Sat, 26 Aug 2023 10:45:05 GMT

Depends where you live, I'm usually only getting just over half that.

Total bandwidth is shared between users, slows at peak time.

Drop internet connection several times a day.

Re: Hi Everybody 👋

Avondale — Sat, 26 Aug 2023 14:12:45 GMT

@stevekn

In fairness to Three, most mobile 'phone companies and telecommunications businesses have customer service operations that are rated as mediocre.

At least we are fortunate on this forum as @JonathanB seems to be able to facilitate resolution of most issues.

Re: Hi Everybody 👋

stevekn — Sun, 27 Aug 2023 11:34:16 GMT

sadly he hasn't "facilitated" any solution for the (over 1 year old) modem regularly dropping internet problems.

It would seem that three and ZTE don't care.

Re: Hi Everybody 👋

Bob — Sat, 07 Oct 2023 12:32:22 GMT

Hi, I've just got the 5g hub Zyxel NR5103e it's going well 480Mbps, over 20 up. That's with 3 bars, app says good signal. I currently have Virgin router in modem mode with Tenda Mesh system plus 2 nodes. Would you be good enough to describe how you set up your Mesh system to the hub? Get good speeds around most of the house just from the hub itself but the from security cameras don't get the 5g hub signal. Regards Bob.

Re: Hi Everybody 👋

kestrel4 — Fri, 29 Dec 2023 10:18:17 GMT

Six months in, and it's been very good. No drop-outs. Once, early-on, the router needed to be rebooted. Download speed normally between 60 and 200, probably averaging 100. I can see the 5G cell-mast about 500 metres from our house.

However...in the past few days the download speed occasionally dropped to 20. Shock horror! I think it was the weather - 100% humidity and heavy rain. I thought that 4G would kick-in and prevent the big the big drop-off. Looking for an explanation and cure, which is why I am on this site today.