topic Re: VPN Block in Broadband

VPN Block

Shane470 — Sat, 03 Jun 2023 09:22:05 GMT

My router has worked perfectly with my company's VPN for over a year but 3 weeks ago it suddenly stopped working and would not connect to the VPN. I liased a lot with the Three support team and my companies IT department who tried everything. I even bought the new 5G "working from home hub" which also persisted with the same issue. The VP connects without a problem when using different networks.

I was then informes by the Three team that they updated their system which is causing the block on VPNs. The problem has been going on for 3 weeks now and they they have yet to resolve it.

I am thinking the quickest way to resolve the issue is to change network provider to one that does not block thr VPN.

There is a lot of people within my company who are having the same issue. Some have already changed provider which fixed it immediately.

Re: VPN Block

Avondale — Sat, 03 Jun 2023 10:13:34 GMT

If you search for VPN on this forum, you will note that this is a recurring topic of conversation.

Re: VPN Block

Shane470 — Sat, 03 Jun 2023 10:51:43 GMT

Yes but there has not been any solution to fix the issue. This issue will continue to grow larger with people working from home through their companies VPNs until Three unblock the VPNs

Re: VPN Block

Avondale — Sat, 03 Jun 2023 14:09:33 GMT

Don't hold your breath for Three to sort it out @Shane470 as folks have been requesting resolution for ages.

Re: VPN Block

Anvil_Iron — Sat, 03 Jun 2023 15:40:03 GMT

Have you tried disabling the adult filter to see if this works?

Please refer to @sc1999 comments Solved: Adult content filter - Three Community - 11819

My wife uses VPN for work at home and she doesn't have any problems connecting once disabled.

Re: VPN Block

Avondale — Sat, 03 Jun 2023 16:28:25 GMT

This issue seems to vary depending on the VPN in use. My employer uses Cisco AnyConnect and that is fine - a bit of trial and error will come in handy, such as trying the suggestion by @Anvil_Iron above.

Re: VPN Block

AX — Wed, 07 Jun 2023 11:08:26 GMT

I have a similar problem with work VPN starting about 3-4 weeks ago. If it does eventually connect, the upload speed is never more than 0.5 Mbps. It works fine taking my laptop to another location and using a different broadband service. It worked perfectly for over a year until about 3-4 weeks ago.

Re: VPN Block

Three5GVPN — Tue, 20 Jun 2023 18:46:08 GMT

Is the VPN that you use called Pulse Secure or ivanti ?

Re: VPN Block

JonathanB — Wed, 05 Jul 2023 13:40:48 GMT

Hi Everyone,

I've noticed a few discussions cropping up about issues using VPNs over Three Broadband connections recently. I'm sending everyone that has mentioned this so far a PM so that we can get you in touch with some colleagues that will verify your accounts, and gather more info to help us investigate.

If you're experiencing this issue but haven't posted yet, please add a reply so that I can get in touch, the more examples I can gather, the easier it should be for our support teams to pinpoint what's causing the issues.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB

Re: VPN Block

Avondale — Wed, 05 Jul 2023 17:04:36 GMT

😃

Re: VPN Block

JonathanB — Thu, 06 Jul 2023 08:04:57 GMT

Hi @Avondale,

Just to double check, if I've followed your posts correctly then you use Cisco's VPN service and you haven't been having any major issues with this?

Thanks,
Jonathan

Re: VPN Block

Avondale — Thu, 06 Jul 2023 14:31:25 GMT

Hello @JonathanB

I do not have Three broadband but I do have two different Three SIMs in two different Samsung 'phones - an A54 (5G) with a Three data-SIM therein and a S9+ (4G) with an ordinary Three SIM therein.

My employer uses Cisco AnyConnect VPN. If I create a mobile hotspot on either of these 'phones, internet via my Three SIMs works perfectly with the VPN. And on the A54 (5G) 'phone, I am getting 400Mbps download speeds which is "nice". .

I will invest in Three broadband once this VPN issue is resolved, particularly as Three have just applied to erect a 20 metre mobile tower about a hundred yards from my home - that should give me even better speeds.

I hope that's clear as this VPN issue has been hanging around for a while on this forum and does really need resolving.

Thanks.

PS for completeness, i would add that the VPN is on a Microsoft Surface laptop.

Re: VPN Block

JonathanB — Wed, 19 Jul 2023 14:29:17 GMT

Hi everyone,

If you're experiencing issues with VPNs can you try the suggestions on the thread

Let me know if the info there helps.

Thanks,
JonathanB

Re: VPN Block

dguru — Tue, 22 Aug 2023 10:56:30 GMT

Hello: I've been having a similar problem for the past 3-4 weeks using 5G Broadband with Three. The IT department of my organisation tried all sorts including changing channels, but none of it worked. The funny thing is it worked for weeks earlier. The IT department of my organisation thinks the broadband provider must have changed some settings. I get all sorts of error message- 'the page is offline, check your connectivity'; 'the site can't be reached'; ER_Mandatory_Proxy_configuration_failed' amongst others. Kindly assist.

In addition, it just loses connection every other 5 minutes.

Thanks.

Re: VPN Block

JonathanB — Mon, 28 Aug 2023 15:49:42 GMT

Hi @dguru,

I've sent you a PM now to get you in touch with some colleagues that are looking into this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Re: VPN Block

BerkshireBugsy — Tue, 19 Sep 2023 09:08:11 GMT

hi Jonathan

Can I bee added to the list of people who would like to use VPN access over their 3 account please?

Thankx

Re: VPN Block

JonathanB — Wed, 20 Sep 2023 16:37:50 GMT

Hi @BerkshireBugsy,

Can you let me know which VPN service you use? Is this issue frequent drop outs of your VPN connection, or are you unable to connect at all?

Thanks,
Jonathan

Re: VPN Block

Threesince2001 — Thu, 16 Nov 2023 22:40:25 GMT

That helped thank you. And saw you in many threads, thanks for helping me join the dots to solve. And @Anvil_Iron , thank you!

NR5103E. Had it 10 months, no probs - always connected. Then router lost connection overnight. Restarted it. Internet & smart devices connected but not Work VPN. Arrived here 🙂 Took these steps to solve:

On side bar...
Network Setting > Broadband > Cellular APN
Modify #1

To this...

OK, restart router. 2 mins later all is well with my work VPN connection and is as quick as before.

Re: VPN Block

Markc_uk — Thu, 14 Dec 2023 17:16:38 GMT

Any update on this situation from anyone? I too have a major issue with SecurePulse/Avanti VPN being dropped by 3 5G internet. I have worked with our IT Team and an alternative broadband connection to definitely put this down to 3 5G connection. I have also tried all the solutions suggested here and nothing has worked.
Shame to move away from 3 5G as it's otherwise excellent, but if I cant work from home, it's utterly useless.

Re: VPN Block

Watsokj — Fri, 10 May 2024 12:22:25 GMT

I am having this problem. Been sent a new router but same issues