topic Re: Three won’t send me a return bag in Broadband

Three won’t send me a return bag

SB — Tue, 15 Aug 2023 08:27:38 GMT

I’ve cancelled my Three account a month ago and I’m still waiting for a returns bag. I’ve called and used the chat service 4 times to request a returns bag. Each time someone assured me it will happen yet a bag never arrives. Meanwhile I’m getting messages saying I’m going to be charged really random small amounts such as £5. Not sure what to do, Three phone and chat support really is not solving the issue

Re: Three won’t send me a return bag

sc1999 — Tue, 15 Aug 2023 09:00:00 GMT

Send a message to one of the moderators.

Re: Three won’t send me a return bag

Threepea123 — Tue, 15 Aug 2023 12:44:01 GMT

I am having exactly the same issue.

have you had any luck with finding a solution?

please let me know

Re: Three won’t send me a return bag

SB — Tue, 15 Aug 2023 15:17:11 GMT

Thanks but how do i find the moderators?

Re: Three won’t send me a return bag

sc1999 — Tue, 15 Aug 2023 15:21:48 GMT

About JonathanB - Three Community

Re: Three won’t send me a return bag

SB — Tue, 15 Aug 2023 15:41:13 GMT

thank you very much

Re: Three won’t send me a return bag

JonathanB — Wed, 16 Aug 2023 11:36:33 GMT

Thanks for getting in touch @SB. I'll send you a PM in reply with info for some colleagues that can help. I'm sorry for this delay and for these messages about charges.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Re: Three won’t send me a return bag

wharff — Mon, 21 Aug 2023 17:56:38 GMT

I'm having the exact same issue. Could you please help me?

Re: Three won’t send me a return bag

JonathanB — Tue, 22 Aug 2023 11:26:00 GMT

Hi @wharff,

I've sent you a reply to your PM to get you in touch with some help with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Re: Three won’t send me a return bag

Nataszka — Sat, 26 Aug 2023 18:12:10 GMT

I am having the same issue. I sent you PM. Could you please help me ? Thank you

Re: Three won’t send me a return bag

JonathanB — Mon, 28 Aug 2023 10:38:06 GMT

Hi @Nataszka,

I'm sorry to hear you've been having the same issue. I've replied to your PM now with info of the team that can help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB