topic Re: New router losing 5g signal in Broadband

New router losing 5g signal

julesd — Wed, 06 Sep 2023 18:14:24 GMT

Got my new 5g router and it's a headache already. Massively variable speeds from around 20 - 200 mb and it loses the 5g signal - when it goes to 3g / 4g it's completely unusable.

I want to talk to technical support about it but when calling I can't find anyway in the menu to get through to broadband support. I have tried 0333 338 1003. Can anyone advise?

Thanks.

Re: New router losing 5g signal

sc1999 — Tue, 02 Jan 2024 16:25:11 GMT

Try the social media team.

Re: New router losing 5g signal

Geluk — Wed, 06 Sep 2023 18:27:05 GMT

Use CHAT.

https://www.three.co.uk/accessibility/accessibility-webchat