topic Re: 5G Hub Issues with certain websites in Broadband

5G Hub Issues with certain websites

gino76ph — Wed, 06 Sep 2023 20:16:09 GMT

Hi there.

I am having issues accessing certain Over-18 (Adult only) websites via my 5G Home Broadband hub.

Google Chrome (and other browsers) kept saying:

"This site can’t provide a secure connection

<name of site> sent an invalid response.

ERR_SSL_PROTOCOL_ERROR".

I tried turning off adult filter under Manage settings using my Three app but that did not worked.

Please help.

Re: 5G Hub Issues with certain websites

Anvil_Iron — Thu, 07 Sep 2023 10:23:30 GMT

I assume you have put the router SIM in to a phone, created a 3 account and switched off the filter?

Re: 5G Hub Issues with certain websites

Avondale — Thu, 07 Sep 2023 19:28:10 GMT

@gino76ph

Have you seen :-

Accessing and blocking adult content on your phone | Support | Three

Re: 5G Hub Issues with certain websites

gino76ph — Thu, 07 Sep 2023 19:31:24 GMT

Yup. I followed all the procedures to the book. Hence I am able to reply to your message right now.

And as mentioned I have logged in to My Account using the Three app and turned off the adult filter settings.

Still doesn't worked.

Re: 5G Hub Issues with certain websites

gino76ph — Thu, 07 Sep 2023 19:32:55 GMT

Yup. Again, I followed all the procedures according the guide that came with the 5G hub. Hence I am able to reply to your message right now at home using the thing.

And as mentioned I have logged in to My Account using the Three app and turned off the adult filter settings.

Still doesn't worked.

Re: 5G Hub Issues with certain websites

Anvil_Iron — Fri, 08 Sep 2023 09:09:43 GMT

I'm using Three network for my mobile phone and noticed if I toggle the "Allow adult content" to ON, there is no Age verification window but when I toggle the "Allow adult content" to ON via a PC the Age verification window appears.

Does this window appear on your mobile?

If you haven't verified your age using a credit card before then you will need to.

Re: 5G Hub Issues with certain websites

itsmickle — Mon, 18 Sep 2023 15:09:38 GMT

same issue here, have just been through age verification over the phone (as I can't register my home broadband due to already having a three account registered to my email address)

Rebooted home router after receiving SMS confirmation, still getting ERR_SSL_PROTOCOL_ERROR