https://community.three.co.uk/t5/Broadband/Problem-with-Sky-Stream-refusing-to-connect/m-p/18073#M3309 <P>Hi, I've encountered a problem whereby my Sky Stream puck, after 5+ weeks of good operation, suddenly will not connect to my Three 5G hub via Ethernet or Wifi.</P><UL class=""><LI>Model Name: NR5103E</LI><LI>Serial number: S220Z23010433</LI><LI>Firmware Version: V1.00(ACBJ.0)b14</LI></UL><P>All other devices in the house (phones, computers, Apple TV etc.) are working fine but not the Sky puck.</P><P>I spent a long time on the phone with Sky support to try and resolve, trying rebooting, resetting, factory resetting, swapping leads, to no avail.</P><P>By the looks of it, I'm not the only one with this problem, so just wondering if there's a known fix?</P><P>Thanks</P> Thu, 14 Sep 2023 16:56:03 GMT Higherground 2023-09-14T16:56:03Z https://community.three.co.uk/t5/Broadband/Problem-with-Sky-Stream-refusing-to-connect/m-p/18073#M3309 <P>Hi, I've encountered a problem whereby my Sky Stream puck, after 5+ weeks of good operation, suddenly will not connect to my Three 5G hub via Ethernet or Wifi.</P><UL class=""><LI>Model Name: NR5103E</LI><LI>Serial number: S220Z23010433</LI><LI>Firmware Version: V1.00(ACBJ.0)b14</LI></UL><P>All other devices in the house (phones, computers, Apple TV etc.) are working fine but not the Sky puck.</P><P>I spent a long time on the phone with Sky support to try and resolve, trying rebooting, resetting, factory resetting, swapping leads, to no avail.</P><P>By the looks of it, I'm not the only one with this problem, so just wondering if there's a known fix?</P><P>Thanks</P> Thu, 14 Sep 2023 16:56:03 GMT https://community.three.co.uk/t5/Broadband/Problem-with-Sky-Stream-refusing-to-connect/m-p/18073#M3309 Higherground 2023-09-14T16:56:03Z https://community.three.co.uk/t5/Broadband/Problem-with-Sky-Stream-refusing-to-connect/m-p/18431#M3388 <P>Hmm, awfully quiet in here! But, for the benefit of other Sky Stream/Three users, here's an update...</P><P>After speaking at length to Sky, it appears that they and Three are aware of this issue. However, I got onto the Three support online chat assistant today and it's been fixed by "refreshing allowances", whatever that means. When questioned about what that was, I was told that it was "just a glitch" and not to worry about it. &nbsp;</P><P>I hope this helps somebody.</P><P>N.B. This also fixed my non-responsive video doorbell too.</P> Thu, 21 Sep 2023 13:00:31 GMT https://community.three.co.uk/t5/Broadband/Problem-with-Sky-Stream-refusing-to-connect/m-p/18431#M3388 Higherground 2023-09-21T13:00:31Z