topic Re: Unable to connect devices to 5G hub in Broadband

Unable to connect devices to 5G hub

Kieran — Wed, 20 Sep 2023 02:12:20 GMT

I have a 5G home hub that gets ‘good’ 5G service however upon trying to connect to certain devices (such as a ps5) it simply fails to connect to the internet even though the hub connects to my phone perfectly fine. I have also tried an Ethernet connection and this also does not work. I’ve reset the hub, unplugged it and plugged it back in, all to no avail. Any ideas short of attempting to speak to my local three shop?

Re: Unable to connect devices to 5G hub

sc1999 — Wed, 20 Sep 2023 12:33:43 GMT

I assume that you have searched the community for PS5? If not start here:

PlayStation / PS5 / Gaming / Console - Three Community - 7105

Re: Unable to connect devices to 5G hub

Higherground — Sat, 23 Sep 2023 17:23:28 GMT

Sounds a lot like the issue I had with Sky Stream and a video doorbell. Everything else connected fine except these. I managed to jump through some hoops on the Three support chat bot and get to an actual human who fixed it by "Refreshing the allowances". After resetting the hub, everything worked again.