topic Re: Speed Drop in Broadband

Speed Drop

Anonymous — Wed, 09 Aug 2023 16:08:31 GMT

I have Three Home Broadband using a branded 3 router (5G). For the last 6 months, speeds averaged 450mb - constantly - no matter what time of day or night.

For the past two weeks, speeds don't get above 190mb. Whilst the speeds are still good, does anyone know what might have caused the speed to drop so significantly?

Re: Speed Drop

sc1999 — Wed, 09 Aug 2023 16:30:20 GMT

Could be a problem with the tower, too many people registering on the tower, 3 have reduced the bandwidth due to a problem. The list goes on.

Check 3's network status checker and chat with the social media team.

Re: Speed Drop

tigan — Thu, 14 Sep 2023 12:10:27 GMT

I have similar problem, for a year been around 250-500 download. Now lucky to hit 100. Funny thing is 4g+ download is pretty much the same speed.

One thing i have noticed is the Ookla speedtest has "multi or single" connection, when i used to run it single was a lot slower than multi, now its exacly the same.

Another thing ive noticed on the Router, the "CA STATUS" is "No CA"

Im assuming its been turned off somewhere, hence the drop in speed?

Re: Speed Drop

JonathanB — Thu, 21 Sep 2023 14:45:44 GMT

Hi @tigan,

CA is Carrier Aggregation if I'm not mistaken. This means that your connection is only using one band rather than several. 5G Broadband does currently require a supporting mixture of 4G and 5G bands, so I think you may be correct and it's only using 4G+ at the moment.

Have you been in touch with the broadband teams about this issue? If so what did they advise?

Thanks,
Jonathan

Re: Speed Drop

tigan — Tue, 03 Oct 2023 14:58:42 GMT

Hi @JonathanB,

Got in touch with them, was put through to their "techy guy", went through everything imaginable with settings on the router, disconnecting other things using the wifi etc.

I even mentioned about the CA being not "working", and he asked another guy and neither had heard of the term or settings.

Im still getting 50-80 now - get more on EE 4G on my phone.

There seems to be too many "similar" issues of people having it for so long before the a*se falls out of the connection.

Just testing right now

5G = 74 / 18 and 4g+ = 79 /12

Somethings not right.

Re: Speed Drop

tigan — Sun, 08 Oct 2023 08:48:38 GMT

Just another thought...

when i first received the router, it asked for a 12 character log-in to there router settings page.

After i did a "reset" on the router i set the password up with only a 9 character log-in. So im assuming the firmware has been changed somewhere along the line (as i couldnt set up the 9 char log-in when i first received it)

This gets me thinking the log-in requirements have changed (therefore the firmware might have changed this)

Maybe other settings have been changed on this firmware update.

Was just a thought, having read about problems after firmware updates. (its currently B15)

Thanks