topic Re: 5g router and video doorbell in Broadband

5g router and video doorbell

Tdl76 — Fri, 15 Sep 2023 06:20:48 GMT

Hey people,

I have had my video doorbell connected to the router with no issues for several months. We recently had a power cut and since then I cannot get to connect to the router. The manufacturer sent me a new door bell as that was the suspected fault but the same issue persists.

All other devices connect no problem except this.

Any help or suggestions would be much appreciated.

Cheers

Re: 5g router and video doorbell

Tdl76 — Sat, 16 Sep 2023 09:09:51 GMT

Anyone have the smallest idea?

The doorbell works on 2.4ghz only so tried to connect it to a guest wi-fi set to that frequency.

At this point I am suspecting the router to be at fault but most devices have no issue. There are glitches on occasion and struggles connecting which are random and as far as I can tell unnecessary. tia

Re: 5g router and video doorbell

Avondale — Sat, 16 Sep 2023 14:24:22 GMT

@Tdl76

Ethernet or WiFi connection ?

Make and model of doorbell ?

Which hub/router ?

Re: 5g router and video doorbell

Tdl76 — Sun, 17 Sep 2023 08:12:08 GMT

Hiya, it’s on wi-fi connection.

router is NR5103E

I have pinned it to the router being at fault (I am a computer tech so have some insight lol), I gave the bell and Homebase to my son to check on his connection and it worked fine.

I just don’t know why it would stop talking to my router. Connection has also become choppy to other devices now as well and after a package/consistency check it isn’t so stable.

Re: 5g router and video doorbell

Higherground — Thu, 21 Sep 2023 14:25:47 GMT

I had a similar issue with Sky Stream as well a video door bell that lost their internet connection. Both were fixed when I got onto the chat assistant and they "refreshed allowances".

Maybe give it a try.

Re: 5g router and video doorbell

JonathanB — Thu, 21 Sep 2023 15:47:35 GMT

Hi @Tdl76,

The powercut is a bit of an odd factor, possibly this could have caused a hardware fault if there was a surge, but very odd the router only has an issue with one device.

We've seen a few device connectivity issues recently. For the most part the advice on to change to a manual APN on IPv4 only seems to be fixing a lot of similar issues. Let me know if that seems to help.

Thanks,
Jonathan