topic Re: Three broadband in Broadband

Three broadband

moods — Sat, 07 Oct 2023 16:46:32 GMT

I have been using Three 4G broadband from March 2022 and used to have excellent speed. For the past couple of days it has really gone down, I have to wait for ages for pages to download, is anyone else is experiencing the same? Any clue if it's a global issue?

Re: Three broadband

sc1999 — Sat, 07 Oct 2023 17:25:11 GMT

Have you tried the network status checker?

Network Status Checker - check your signal and get support | Three

Re: Three broadband

Geluk — Sat, 07 Oct 2023 17:26:30 GMT

You need to put your postcode into 3's NETWORK COVERAGE page; simples 🙂

Re: Three broadband

sc1999 — Sat, 07 Oct 2023 17:29:37 GMT

Use link below: Network Status Checker - check your signal and get support | Three

Re: Three broadband

moods — Sat, 07 Oct 2023 18:06:21 GMT

Our systems haven’t reported any network problems.

Use coverage checker to see the usual signal strength in this area.

We’ll check that this information is up to date every 30 minutes. (last updated 06:45 pm 07 October 2023).

This is what network status checker says.

Re: Three broadband

Anonymous — Sun, 08 Oct 2023 17:28:08 GMT

The network checker isn't reliable.

I recommend trying to end the contract and go elsewhere.

Re: Three broadband

Threlly — Tue, 10 Oct 2023 12:09:47 GMT

The problem with the coverage checker is that it's a fabrication.
Mine has been showing the same message for over 10 months, others have reported similar behaviour.
Three 5G and ADSL is over-subscribed and under invested.
That's about it.
The service has no bandwidth left and it's showing.

Yet, the management team are taking their bonuses and the dividends are being handed out.
We on the other hand, will get nothing.

My 5G broadband is reduced to sub 5MBps speeds in the evening.
My 4G phone is faster using wi-fi sharing.
As soon as optical fibre hits (soon I hope) Three are history.

Re: Three broadband

JonathanB — Wed, 11 Oct 2023 10:08:59 GMT

Hi @moods,

We'd like to take a closer look into this for you. I've sent you a PM to get you in touch with some colleagues.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan