topic Re: How do I separate the 2.4ghz and 5ghz networks in Broadband

How do I separate the 2.4ghz and 5ghz networks

BurnDizzyBurn — Mon, 31 Oct 2022 19:48:32 GMT

Does anyone know how I separate the 2 networks on the Sercomn LTE 4G router?

I can see the both in the router admin settings but can’t figure out how to create a separate SSID for each one?

Re: How do I separate the 2.4ghz and 5ghz networks

JonathanB — Thu, 03 Nov 2022 12:01:27 GMT

Welcome to the Three Community.

That's a great question. My understanding is that a lot of dual band routers do operate one SSID across both frequencies these days, and the device connecting figures out which signal to use.

Generally to my knowledge at least, this ought to be the most effective set up, as 5GHz although much faster tends to have a much shorter range, and is easily obstructed by walls, doors, furniture etc, so having one SSID allows your device to switch between the two relatively seamlessly.

I'll raise the question with a device specialist though, and let you know if I find out more. Are you able to give a bit more insight into the circumstances? Is this causing some specific issues or disruption to your home network?

JonathanB

Re: How do I separate the 2.4ghz and 5ghz networks

BurnDizzyBurn — Thu, 03 Nov 2022 20:28:31 GMT

Hi @JonathanB

Thank you for coming back to me. I have some devices that do not work on a 5GHz frequency so I need to have them separated so I can connect the devices to the 2.4GHZ. Currently as the device can’t distinguish between the 2 frequencies it fails to connect.

Hope that adds a little more context?

Thank you again.

Re: How do I separate the 2.4ghz and 5ghz networks

JonathanB — Mon, 07 Nov 2022 15:35:11 GMT

Hi @BurnDizzyBurn,

Thanks for your patience on this issue. I'm waiting on feedback around if the router supports separating the frequencies, and if so how.

Strange that 2.4Ghz devices aren't working for you though. You definitely ought to be able to use a mix of devices connecting on both frequencies without having to separate them.

Hopefully shouldn't be too much longer for an update.

JonathanB

Re: How do I separate the 2.4ghz and 5ghz networks

JonathanB — Tue, 15 Nov 2022 14:56:34 GMT

Hi @BurnDizzyBurn,

Sorry for the delay on the answer to this.

I'm afraid the Sercomm doesn't support splitting the two frequencies into separate Wi-Fi networks. The issue you've reported that some devices aren't connecting isn't expected behaviour though, so I'd definitely like to explore if there's any other solution.

Can you give any more insight into what device(s) are failing to connect, are there any error messages, or can you walk me through what happens in more detail?

Thanks,
JonathanB

Re: How do I separate the 2.4ghz and 5ghz networks

Josieg — Thu, 08 Dec 2022 14:10:14 GMT

Hi jonathon

did you get any further ahead with this at all ? I have the same issue and was told that it was possible to split the wifi when I asked about it before I joined. However I fear they may have thought the same as you, that all devices should be able to connect.
I have a monitor camera for my little one that specifically needs an individual connection to 2.4. So normally I have a 2.4 available under a separate connection. And then also have a 5g available. As it currently stands. I cannot connect the camera in my little ones rooms if I can off split the wifi connections.

Re: How do I separate the 2.4ghz and 5ghz networks

JonathanB — Fri, 09 Dec 2022 15:17:32 GMT

Hi @Josieg,

I'm afraid that the Sercomm router does not support splitting the frequencies. I've passed on feedback in case this can be addressed by a future firmware update, but I can't make any guarantees or set a timescale.

Just thinking of workarounds off hand, you could connect another router or WiFi point device to the Sercomm, or use the Three SIM in a different cellular router, but at the current moment, I'm not aware of a solution without extra hardware involved.

JonathanB

Re: How do I separate the 2.4ghz and 5ghz networks

Georgiarf — Fri, 23 Dec 2022 21:30:53 GMT

Hi, I have the same problem. Sonos speakers won’t connect to a 5GHz broadband and has asked me to separate out the 2.4GHz so that it can connect.

need help as currently have a speaker that cost a lot of money rendered useless with swapping to Three!

Re: How do I separate the 2.4ghz and 5ghz networks

eunicewyllie — Fri, 30 Dec 2022 19:00:56 GMT

Hi folks, I have an LTE router and can't separate the WiFi, now none of my WiFi bulbs or plugs will connect as they all need 2.4, its very annoying not being able to use things so help would be much appreciated. Eunice

Re: How do I separate the 2.4ghz and 5ghz networks

bbr92 — Fri, 03 Feb 2023 20:25:43 GMT

This is 100% an issue with Three 4g +Hub made by Sarcomm. Devices that only support 2.4hz cannot connect after spending hours trying to get my Sonos to work I plugged back in my old Huawei three 4g router and everything works fine. So I'm now left with an upgrade that isn't fit for purpose.

Re: How do I separate the 2.4ghz and 5ghz networks

6ftPaul — Fri, 02 Jun 2023 07:34:15 GMT

So the old basic Three 4G router, does allow you the split the 5Ghz & 2.4Ghz signal?

I ordered the plus version, as I thought it had better range/faster, but that is negated when it insists on using 2.4Ghz:(

Re: How do I separate the 2.4ghz and 5ghz networks

Libro — Fri, 06 Oct 2023 14:14:41 GMT

Hello Jonathan.

I have the same problem , router won't connect to my plugs sockets and heat pump. I have a sky router but how do I connect it to the tree router. Thank you, Lionel

Re: How do I separate the 2.4ghz and 5ghz networks

JonathanB — Mon, 09 Oct 2023 17:06:02 GMT

Hey @Libro,

Is this also the Sercomm router mentioned in the original post, or are you using one of our 5g routers?

Thanks,
Jonathan

Re: How do I separate the 2.4ghz and 5ghz networks

Liomari — Thu, 29 Aug 2024 17:11:19 GMT

Any update on this issue? I've just moved to three and have lots of devices I can no longer use!!

Re: How do I separate the 2.4ghz and 5ghz networks

JonathanB — Fri, 30 Aug 2024 15:14:05 GMT

Hi @Liomari,

This thread is about one of our older devices, is it the Sercomm like this you have, or a different router?

Thanks,
Jonathan