topic Re: Broadband speeds low on 5g Router in Broadband

Broadband speeds low on 5g Router

ryancook — Tue, 10 Oct 2023 21:11:28 GMT

Hi Guys after a bit of help,

Had my 5g router for around 5 months now and at first i was getting speeds of 250mb download.

But recently for the past 2 weeks it has been dropping out all the time and also terribly slow (5-10MB)

Rang Three customer support for the last 4 days in a row and have got it "escalated" which takes 7 days they say. i have no confidence that this will result in anything other than fobbing me off for a week.

My phone is on Three and putting it in the same spot as the router gives me downloads of 350mb.

The router seems to be getting 5g signal as it has between 4 bars on the system info.

Anybody got any ideas as its driving me crazy.

Re: Broadband speeds low on 5g Router

Anvil_Iron — Thu, 12 Oct 2023 09:11:33 GMT

The phone probably has the cellular APN set to three.co.uk so maybe worth trying this on the router.

The router APN is normally set to 3internet

Which router do you have?

Re: Broadband speeds low on 5g Router

ryancook — Thu, 12 Oct 2023 13:23:04 GMT

So iv already changed the APN on the router when i started hunting for a solution so its not this.

i have the NR5103E

Re: Broadband speeds low on 5g Router

JonathanB — Fri, 13 Oct 2023 12:49:34 GMT

Hey @ryancook

It may be worth swapping either or both the router/phone SIM cards between the 2 devices. This should help determine if it's the router or SIM/Account that the issue is following. That may help the tech teams determine narrow down how to best escalate this, or help establish if the router is faulty and needs exchanged.

Thanks,
Jonathan