5g Home broadband

Stewlk — Mon, 31 Oct 2022 08:44:03 GMT

Since Saturday mid day 29-10-2022 my 5g for my home BB and mobile has vanished. Website showed fault in my area. All day I was limited to a very slow 4g and sometimes H. 6:45 come and the update changed to all fixed but the issues still continue.

Help desk refuses to accept we have a fault and want to send new equipment out .

My phone works away from my house but at home it's shocking. The home BB I've tried at my parents and 5g works fine . So this shows no equipment fault.

What steps can I take to make them realise it is a network fault. People say the help desk are really friendly haha well yes they are but they are only following a script and will not divert from it att all and I feel like I'm getting nowhere.

I'm two months in to what was an amazing 5g experience and now I've this

Please help

Re: 5g Home broadband

JonathanB — Tue, 01 Nov 2022 10:30:27 GMT

Hey @Stewlk,

With the issue being tied to a location and affecting multiple connections, it definitely sounds like a network issue is ongoing. I'm sorry to hear that you've been struggling to get help with this through customer services.

We can't raise a network fault directly on the community, however I'll send you a private message to your community account to direct you to further help with this.

JonathanB

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5g Home broadband

Re: 5g Home broadband