topic Re: 5G Router Return - Packing in Broadband

5G Router Return - Packing

ThatTallGuy — Thu, 02 Nov 2023 09:00:36 GMT

I'm cancelling the 5G backup service I've had and obviously have to return the router. Trouble is i can't find the original packing. Has anyone else returned a 5G router without the original cardboard box / packing? I'm concerned I may be billed extra no matter how carefully i package it. Thanks!

Re: 5G Router Return - Packing

sc1999 — Thu, 02 Nov 2023 09:54:45 GMT

No experience of 3 but I wrapped a BT hub in a bit of cardboard and did not hear back from them. It would be unreasonable for a company to expect people to keep the packaging as it may be many years before you cancel the contract.

Re: 5G Router Return - Packing

JonathanB — Thu, 02 Nov 2023 10:24:46 GMT

Hi @ThatTallGuy,

Sorry there's sometimes a bit of confusion between the return of a new device, and when returning a used router at the end of contract. We just need the router and any cables we supplied. Take care to package it suitably, but we just need it back undamaged, if you can't find packaging from a year or two ago I wouldn't see that as an issue.

Thanks,
Jonathan

Re: 5G Router Return - Packing

ThatTallGuy — Thu, 02 Nov 2023 10:41:20 GMT

Hi @JonathanB

Thanks for the quick response, much appreciated. I'll ensure it's well packed and returned with the power supply.

Many thanks,

Jon.

Re: 5G Router Return - Packing

ThatTallGuy — Thu, 02 Nov 2023 10:42:03 GMT

My thoughts too @sc1999 thank you.

Jon.