topic Re: New Home Broadband NR5103E in Broadband

New Home Broadband NR5103E

bluesql — Tue, 31 Oct 2023 10:20:51 GMT

New three home broadband running on NR5103E, not able to get any 5g signal while my poor pixel 6a has no issues

Looks like Three keep sending faulty routers.

RSRP-NSA -150
RSRQ-NSA 48
SINR-NSA 40

Hours on the phone with customer service did not help, they are not willing to replace faulty unit, luckily I am on 1m contract so can cancel right away.

Re: New Home Broadband NR5103E

JonathanB — Fri, 03 Nov 2023 14:26:27 GMT

Hi @bluesql,

I'm really sorry to hear your new router hasn't been picking up 5G. In many cases it just needs to catch up on the initial firmware updates, but if this hasn't happened overnight or when rebooting the router, I've sent you a PM to get you in touch with some colleagues that can take a closer look.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Re: New Home Broadband NR5103E

CaptainSusage — Sun, 05 Nov 2023 14:12:16 GMT

Had this happening to me last week, had -110 and on phone etc. now only router -150. 😞