topic Re: Why can't Three raise my returns label. in Broadband

Why can't Three raise my returns label.

Iceriger — Mon, 06 Nov 2023 11:49:15 GMT

I tried numerous times to send back a 5g hub that does not work. Trying to get a returns label is like pulling teeth. I've had 12 emails about promotions etc etc but the minute I want to send something back it falls on deaf ears. I've since got a hub through a Three store and linked it with a Deco M4 mesh system and works fine. Been with Three for 3 weeks and I am rapidly going off them.

Re: Why can't Three raise my returns label.

sc1999 — Mon, 06 Nov 2023 13:46:28 GMT

Your only option is to PM a moderator, try JonathanB

Re: Why can't Three raise my returns label.

JonathanB — Tue, 07 Nov 2023 16:23:04 GMT

Hi @Iceriger,

I'm really sorry to hear that you've been running into issues with getting the returns label for your router. I've sent you a PM to get you in touch with more help with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan