topic Re: PS5 not connecting to internet in Broadband

PS5 not connecting to internet

RyanBeves — Sat, 11 Nov 2023 22:41:29 GMT

About 2 weeks ago my PS5 stopped connecting to my internet even though every other device connects and works to the internet. I’ve read multiple other posts about this and get the impression I need to log in to the three admin page to change the setting but when I put this (192.168.8.1) into the browser nothing loads leaving me with no options to get this fixed please can someone help me

Re: PS5 not connecting to internet

Limera — Mon, 13 Nov 2023 11:13:23 GMT

Hi @RyanBeves If your 3 router is the same as mine then it's 192.168.1.1 that gets you into the router configuration pages.

Re: PS5 not connecting to internet

RyanBeves — Tue, 14 Nov 2023 19:11:48 GMT

When I type this into my browser the page doesn’t load.. I’ve tried google and safari m.. does it have to be on a laptop or computer?

Re: PS5 not connecting to internet

JonathanB — Wed, 15 Nov 2023 14:06:04 GMT

Hi @RyanBeves

Technically any device connected to your router and that has a browser should work. The admin pages aren't always optimised for mobile though, so you may find it a bit awkward to navigate.

If you've got the Zyxel router then you can also try the Three Broadband App, or there is a ZTE app for routers too. These might work better if you're dependent on using a mobile or tablet.

Thanks,
Jonathan