topic Re: Since Fridays outage poor connection in Broadband

Since Fridays outage poor connection

Kevingoode — Tue, 05 Dec 2023 07:13:33 GMT

Since Fridays outage my internet speed has gone from sometimes getting speeds of 500 to 600 to if i'm lucky briefly getting 100mbs. Most commonly getting about 20mbs sometimes a lot lower

Have factory reset the router and made no difference and put the sim into a phone to try it as well. Is there still issues going on.

Re: Since Fridays outage poor connection

StefanoB — Tue, 05 Dec 2023 08:19:52 GMT

Same.
I never had great speed, but I was able to get on average 80-100Mbps in download and 8-10Mbps in upload.

Now... less than 20Mbps in download and 0.5(!!!)Mbps in upload.

Re: Since Fridays outage poor connection

Kevingoode — Tue, 05 Dec 2023 08:36:22 GMT

wierd thing is the upload is a lot of the time over 100mbps its like as though its only connecting at 4g

Re: Since Fridays outage poor connection

Kevingoode — Wed, 06 Dec 2023 22:06:06 GMT

did you manage to get any speed improvement

Re: Since Fridays outage poor connection

JG1 — Wed, 20 Dec 2023 18:38:12 GMT

I have had the same issue since November. They were doing some works in a mast nearby and since then no 5G and a max of 120Mbps download (less than half in the evening) but still good upload speeds. I've called support, started several complaints... nothing. The last time I called they told me about some works (not listed in the network status) finishing on the 15th but nothing's changed. I think they were just trying to finish the call.

Awful service and support.