topic Returns bag in Broadband

Returns bag

alinaj94 — Fri, 22 Dec 2023 21:28:18 GMT

I had cancelled my mobile broadband contract on 27/11/2023 and since then I have raised the request for returns bag 4 times and still haven't received anything.

I keep requesting and every time I am promised that I will receive the bag in 5 working days but end up getting nothing.

I am nearing the day I need to return the devise and I am unable to do anything about it.

Is this a way of scamming the customer into saying the hefty fine?

Re: Returns bag

sc1999 — Sat, 23 Dec 2023 07:08:38 GMT

No scam, just very poor customer service.

Re: Returns bag

Geluk — Sat, 23 Dec 2023 07:58:34 GMT

A very common complaint; "3" seem not to care about fixing this.

Re: Returns bag

alinaj94 — Mon, 12 Feb 2024 09:34:16 GMT

They can somehow correctly send the bills to correct address but not the returns bag even after requesting one a hundred times