topic Issue in my area message in Broadband

Issue in my area message

Sufien — Sun, 14 Jan 2024 12:40:28 GMT

For the past 4 days three has said there is in issue in my area, this has caused me horrible download and upload speeds under 1mb

Any idea how long three takes to fix an issue or where i can find out

I live in birmingham b18

Re: Issue in my area message

sc1999 — Sun, 14 Jan 2024 12:55:15 GMT

You can try live chat but it's very doubtful that they will know. From past posts it could be days or weeks depending on what broke.

If you contact customer services their script will ask you to turn the device on and off and then revert to factory settings. Also check the network status checker to see if there is an ongoing local fault.

Re: Issue in my area message

Sufien — Sun, 14 Jan 2024 13:26:50 GMT

Looks like there is a fault in my area that three are trying to fix

Re: Issue in my area message

Threlly — Mon, 15 Jan 2024 09:14:54 GMT

I'll see your 4 days and raise you 12 months.
Yup, over a year of the "we're fixing an issue in your area..."
Tip, this is a lie, they have zero intention of fixing anything.

Like privatised water, trains, electricity etc etc, they under invest, increase your charges, ensure shareholders are constantly rewarded all whilst you suffer dreadful service.
To be honest they may as well just come to your home, punch you in the face on your doorstep, urinate on the dog and sneeringly thank you for your subscription.

Seems to be.

Re: Issue in my area message

Sufien — Mon, 15 Jan 2024 16:52:57 GMT

Yikes

Should've researched more before locking myself into a 24 month contract