topic Re: APN issue drops constantly 5G hub in Broadband

APN issue drops constantly 5G hub

SimonG — Thu, 25 Jan 2024 11:38:26 GMT

Hi,

I noticed that the three.co.uk APN causes connection drops at least once a day when I use 5G home broadband. Why is that? Anyone experiencing the same issue? I use it because it grants higher datarates.

Re: APN issue drops constantly 5G hub

456 — Thu, 25 Jan 2024 17:25:01 GMT

Three broadband is a complete mess. I'd like to know the answer to the question above as well.

Re: APN issue drops constantly 5G hub

PeteG — Fri, 26 Jan 2024 20:54:49 GMT

Hello, Simon.

The three.co.uk APN is made for mobile phones. It provides a connection that doesn't have the same feature set as a normal home broadband connection.

For 5G home broadband, there is the 3internet APN. This is set up for providing a full internet experience that supports things like port forwarding, and public IP addressing.

Pete.

Re: APN issue drops constantly 5G hub

SimonG — Sat, 27 Jan 2024 08:52:13 GMT

Hi Pete,

The signal even if excellent for 3internet provider is capped to120mbps with low jitter and ping, with the three.co.uk gets to 400mbps but ping and jitter are far higher which makes it not good for low latenc application. On the contract it is written that the average of the broadband should be 150mbps, I don't get to that even if the signal is excellent using 3internet. Why? This sounds to me a violation of the contract. I monitor the signal daily.

Thanks,

Re: APN issue drops constantly 5G hub

PeteG — Sat, 27 Jan 2024 19:05:48 GMT

As far as I know, the speed shouldn't be impacted by the APN that's active. Could you test the connection on the Three.co.uk APN and then switch over to 3internet and test again right after to see if you can reproduce the results?

Pete.

Re: APN issue drops constantly 5G hub

SimonG — Tue, 30 Jan 2024 07:00:33 GMT

Hi Pete,

Hi have been doing this for days using Ookla and various server and the results are consistent. Environment: excellent signal from Three and line of sight devices in my house with my modem. With 3internet signal gets 120mbps top, when I switch to three.co.uk APN is between 320-340 mbps. This happens with or without reboot of the device. I can post screenshot of this but in this chat is not possible. I didn't manage to talk with technician because there is no available when I call the customer service. Also the best suggestion they gave me ia to reset the modem which clearly doesn't work. Could someone provide a technical and honest explanation for the issue?

Thanks,

Re: APN issue drops constantly 5G hub

456 — Tue, 30 Jan 2024 15:10:53 GMT

EXACTLY THIS! I have been in touch with Three's customer service, complaints department and even the executive team for over a year trying to explain this. It's unbelievable that we, the customers, have to explain the problem to them. @PeteG

Re: APN issue drops constantly 5G hub

PeteG — Sat, 03 Feb 2024 19:01:36 GMT

Thanks for confirming. I'll feed this back internally in case something's been missed that could be causing that.

Pete.

Re: APN issue drops constantly 5G hub

SimonG — Sat, 03 Feb 2024 19:30:53 GMT

Thanks! That would be great...if something could be done on customer side to debug this, please send me a PM, I volunteer to help, the important is that gets sorted out because it is very frustrating.

Thanks!

Re: APN issue drops constantly 5G hub

456 — Wed, 07 Feb 2024 14:19:42 GMT

Can someone please update us on this ASAP?

Also, with the three.co.uk APN, there are issues with cPanel and Santander logins - it seems the IP changes constantly.

Re: APN issue drops constantly 5G hub

SimonG — Fri, 09 Feb 2024 13:38:23 GMT

Hi Pete,

Any update? Is any technician looking at that or I will need to continue to call the customer service? Resetting the modem doesn't work nd is the only thing they suggest.

Re: APN issue drops constantly 5G hub

456 — Fri, 09 Feb 2024 15:55:22 GMT

I also want to know what is going on here.

Re: APN issue drops constantly 5G hub

SimonG — Sat, 10 Feb 2024 18:22:23 GMT

I think they over sold the service: they allowed a lot of people to subscribe and then the line drops and the rates are not as expected even with excellent signal like in my case because simply the infrastructure is not there yet. They would have avoided all these issues and negative comments if the management would have allowed a limited number of ppl to subscribe to the service according to the capability of the area.

Re: APN issue drops constantly 5G hub

Soooo — Wed, 21 Feb 2024 21:49:43 GMT

This also causes issues with non browser apps. I had to manually change my APN (which is a disgrace for ordinary customers). My old 3G router which I had since March 2020 was far more reliable.

Re: APN issue drops constantly 5G hub

lamian333 — Thu, 15 Aug 2024 22:42:28 GMT

will this be resolved anytime soon