topic Three customer support in Broadband

Three customer support

Bigmac65 — Sat, 12 Nov 2022 19:14:30 GMT

I have contacted the support several times about my broadband. All they have done is a remote reset They have no engineers that can help me apparently

Re: Three customer support

PeteG — Sat, 12 Nov 2022 19:40:55 GMT

Hello.

It's disappointing to hear you're having issues.

Can you detail what's going on with your broadband? We or another member or our community might be able to help.

Pete.

Re: Three customer support

stevekn — Mon, 21 Nov 2022 09:12:05 GMT

ihave found that the internet speeds on my 5G broadband, very patchy, even though a good 5G signal is ( online status only shows 5G NOT internet) bring received. ( its just the internet there in that is poor) N19 4RN

been getting low 4G speeds for the past few weeks, with very ocassionsl 100 MBs plus

often switching to a vpn ( to bypass three servers ? ) helps, and often gives quicker connections, over the same midem feed.

recently streaming has been bad ( keeps buffering, on HD forget UHD) and impossile on skyQ until i changed my DNS settings to 1.1.1.1 ( again three server priblems ? what do three do to the internet feeds, that cause do many ofoblems ? )

No internet at all on a good 5G signal this morning. came good after i reset the hawei modem ( yet again)

download detector this morning showing big three internet outage.

No fit for purpose.

Re: Three customer support

stevekn — Mon, 21 Nov 2022 17:33:17 GMT

just had to reset my 5G broadband modem for second time today. 😞 why ?