topic Re: 3 4G/5G hub not allowing connections on various non-browser applications in Broadband

3 4G/5G hub not allowing connections on various non-browser applications

KingofYellow — Wed, 14 Feb 2024 13:47:41 GMT

My 3 4G/5G hub can connect to the internet, the wifi works and I can browse the net. However, on nearly every other non-browser application, whether that be Discord, Microsoft Teams, Steam, anything not ran through a browser fails to fully connect. Discord allows text but not voice chat, Microsoft Teams fails to load, Steam can't connect to servers, my VPN cannot connect. I've tried going to the extent of turning off the firewall entirely with no luck. Other similar broadband connections work on the same device, it's localised entirely to this one router.

Re: 3 4G/5G hub not allowing connections on various non-browser applications

andyvee — Wed, 14 Feb 2024 17:45:08 GMT

Try changing the APN to manual 3internet and IPv4 only.

Re: 3 4G/5G hub not allowing connections on various non-browser applications

KingofYellow — Wed, 14 Feb 2024 19:02:26 GMT

Thanks, took me a bit to find how, but that seems to have worked!

Re: 3 4G/5G hub not allowing connections on various non-browser applications

Robin777 — Sat, 17 Feb 2024 11:49:46 GMT

Where in the settings is it please?

Re: 3 4G/5G hub not allowing connections on various non-browser applications

Robin777 — Sat, 17 Feb 2024 12:16:50 GMT

Ah, not to worry, sussed it out and apps are working, thanks

Re: 3 4G/5G hub not allowing connections on various non-browser applications

DDC11010 — Tue, 28 May 2024 22:38:42 GMT

Man I want to kiss you so bad thank you sooooooooooooo much I have been strugle for weeks in this thank you so much ❤️

Re: 3 4G/5G hub not allowing connections on various non-browser applications

Megaman — Wed, 19 Jun 2024 22:13:51 GMT

How do I change the apn?

Right now the three SIM card which came with the 5g hub is inside the hub.

Do I get this out and put it in my phone and go into the settings then mobile network and change the apn to manual.

Re: 3 4G/5G hub not allowing connections on various non-browser applications

KateS — Thu, 20 Jun 2024 11:29:59 GMT

Hey @Megaman,

Welcome to the Community!

Changing the APN on a mobile device wouldn't alter the router settings. This article contains some information that may help you. Some other users have found this helpful with issues relating to VPNs.

Let me know how you get on.

Thanks,
Kate

Re: 3 4G/5G hub not allowing connections on various non-browser applications

Susiwitch1 — Mon, 09 Sep 2024 16:25:39 GMT

How on earth do I do this? What is an APN?

I can connect ALL other devices i.e. PS4, laptop and TV box but, not my Epson Stylus printer I have had 2 routers from 3 but neither will connect? is this a bandwidth issue???

Thanks

Re: 3 4G/5G hub not allowing connections on various non-browser applications

sandandstars — Sun, 10 Nov 2024 22:36:05 GMT

Thank you! Now I can use BBC Sounds on my phone without having to disconnect the wifi to start the app.

On a ZTE modem, the setting is in My Router/Data - APN, then create a manual one that matches the auto settings, but set the PDP type to IPv4