topic Since Three Outage on Monday, Alexa is refusing to connect in Broadband

Since Three Outage on Monday, Alexa is refusing to connect

liamsshaw — Fri, 16 Feb 2024 11:01:54 GMT

Running Three's 5G network for my home broadband on a ZTE MC801A and since the outage on Monday my Alexa's are refusing to connect to the network and I can't re-set them back up.

It's strange because when the network first came back online, I couldn't use voice commands on Alexa but Spotify Connect was still working.

Any ideas on how this can be fixed? New Router?

Re: Since Three Outage on Monday, Alexa is refusing to connect

liamsshaw — Fri, 16 Feb 2024 11:09:22 GMT

My Nintendo Switch is now also refusing to connect it seems

Re: Since Three Outage on Monday, Alexa is refusing to connect

MZone — Fri, 16 Feb 2024 14:22:30 GMT

Switch your router off for 30 mins. I would also switch all your devices off. Once the router reboots turn on each device 1 by 1. Sometimes when they all try to connect at once things go wrong.