Can someone please help me

Jadeq30 — Sun, 18 Feb 2024 08:51:06 GMT

o got my home broadband yesterday! And as I have emergency and no signal in my house the WiFi seems to be working on my mobile great! But! All lights are green accept the 3line second from bottom is red. I have also tried connecting this to my smart tv I states it connected but as soon as I try Netflix etc it says connect to internet. Please can someone help me

Re: Can someone please help me

PeteG — Mon, 19 Feb 2024 12:13:20 GMT

Hello, Jade.

It's a little tricky to follow specifically what the issue is that you're having. There can be a couple of stages that can cause issues getting connected when talking about broadband.

If I'm not mistaken, it sounds like your WiFi from the router is working OK, but the data side isn't working so well. When you said the WiFi is working on your mobile phone great, are you referring to the phones own mobile data, or do you have the mobile phone connected to your broadband and it's working great there?

Pete.

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Can someone please help me

Re: Can someone please help me