topic Re: Extremely slow speeds on 5G in Broadband

Extremely slow speeds on 5G

waquzy — Sat, 23 Mar 2024 16:04:27 GMT

I have been experiencing extremely slow 5G speeds on my IPhone 14 Pro since Tuesday. I’m on unlimited plan. Any ideas?

Re: Extremely slow speeds on 5G

Anonymous — Sat, 23 Mar 2024 16:52:04 GMT

You don’t mention whether it only happens in the same location? If so it’s worth checking the Three status page to check for any issues.

Re: Extremely slow speeds on 5G

waquzy — Sat, 23 Mar 2024 18:38:32 GMT

Sorry my bad. It happens everywhere and not in just one location.

Re: Extremely slow speeds on 5G

waquzy — Sat, 23 Mar 2024 18:40:04 GMT

Also, my area has no reported outages.

Re: Extremely slow speeds on 5G

waquzy — Sat, 23 Mar 2024 18:44:42 GMT

The results are all over the place:

Re: Extremely slow speeds on 5G

Anonymous — Sat, 23 Mar 2024 18:48:10 GMT

It goes without saying that if it was confined to one area then it’s probably the network,but it points to your handset. You could try resetting your network settings. I’m getting between 600/700 download on my iPhone 12 here in very rural West Norfolk which is obviously more than acceptable.

Re: Extremely slow speeds on 5G

waquzy — Sat, 23 Mar 2024 19:02:23 GMT

I’ve done all the resets one could think of. Nothing has helped. 😞

Re: Extremely slow speeds on 5G

Anonymous — Sat, 23 Mar 2024 21:40:18 GMT

Do you have access to another 5g device to put your sim into for comparison purposes? That’s probably your next move.

Re: Extremely slow speeds on 5G

waquzy — Sat, 23 Mar 2024 23:23:12 GMT

Yes. I have an iPhone SE, same dreadful speeds.

Re: Extremely slow speeds on 5G

Anonymous — Sun, 24 Mar 2024 00:32:18 GMT

Then I’m out of ideas. Might be worth speaking to customer service asking about network congestion. It’s apparently not your devices,nor is any work being carried out in the postcode you’re in or any other area you’ve been experiencing problems so I’m guessing that’s the issue. I wish you good luck.

Re: Extremely slow speeds on 5G

1826 — Sun, 24 Mar 2024 09:31:16 GMT

I've joined this forum because I'm getting the same with home broadband. OK for months, problem for the last week on 3 laptops, one wired and two now tv boxes, not in use at the same times. Endless failed downloads and buffering on tv to the extent it is unusable or unwatchable. Speeds varying from 30mbps to 0.85mbps 5 minutes apart. The 0.85mbps had a good signal and was 5g according to the lights on the router. Apparently no local problems. I've reset the router and removed the sim card. Highly irritating waste of my time trying to sort this out.

Re: Extremely slow speeds on 5G

1826 — Wed, 27 Mar 2024 15:10:34 GMT

I've just found the Ofcom form to report issues. Its not the start of a complaint but just their way of monitoring issues with providers. Very quick and easy to complete. https://ofcomlive.my.salesforce-sites.com/formentry/SitesFormCCTMonitoring

Re: Extremely slow speeds on 5G

Anonymous — Wed, 27 Mar 2024 17:02:23 GMT

I think you’ll find that all providers have issues like the ones mentioned on here. That’s not to say it’s not frustrating but it’s partly down to congestion and the work done to decommission 3G. I speak with knowledge having had the same issue myself in recent weeks;and,following me being pushy with customer service and getting them to contact the network management team,I was able to get an accurate timescale as regards a fix which is now completed and my speeds have now returned to normal.

I wish you well with Ofcom.

Re: Extremely slow speeds on 5G

1826 — Wed, 27 Mar 2024 19:34:37 GMT

The above link simply notifies Ofcom of problems which presumably they will take notice of if numerous customers are reporting the same issues although I will be trying a formal complaint then contacting them if this isn't resolved. I accept there can be problems but I'm not willing to spend months accommodating a failed service, certainly not while paying for it!

Current speeds tonight, @7.19 0.79mbps up, 0.07 Down. @7.20, 3.64mbps up, 0.03 down. @ 7.21, 0.38 mbps up, 0.10 down.

I shouldn't be wasting my time on this forum now, I've got interesting things to do but cannot do them because of this useless connection. This is nonsense, I shouldn't need to chase them or force the issue.

Re: Extremely slow speeds on 5G

1826 — Wed, 27 Mar 2024 19:42:22 GMT

Is there a link on this forum where I can find my posts? edit, Found it although its far easier to find how many silly badges I've got.

Re: Extremely slow speeds on 5G

Anonymous — Wed, 27 Mar 2024 20:20:06 GMT

Yes I’m perfectly aware of the “links” purpose and if you feel you’re wasting your time on here then cheerio and good luck.👋

Re: Extremely slow speeds on 5G

1826 — Fri, 19 Apr 2024 19:48:00 GMT

Still rubbish. Download speeds have averaged about 20 down on a few days and between 7 and 2 on others. Two days ago I had 103mbps down but a pitiful 0.33 upload. Yesterday I had nothing at one point. Today after having no connection and having to restart the router at 6.30AM I've had 11.54 at most then from 3pm 2.99, 1.87 and currently 2.54. This is borderline unusable for anything other than very lightweight browsing. I would not recommend Three to anyone. Completely unreliable.

Re: Extremely slow speeds on 5G

Bazowl — Sat, 18 May 2024 06:55:23 GMT

Mine was fine Thursday then last night nothing at all. Afraid I'm not technical enough to make any suggestions as to how to rectify it, but then that's not your job, you are paying for an agreed service, you expect a minimum service for me that's at least 50% of the 150mb I was promised. Last night I couldn't get above 10mb. I suggest if they don't provide even close to the agreed speeds then they are in breach of the contract and you have the right to stop paying until the issue is rectified

Re: Extremely slow speeds on 5G

Bazowl — Sat, 18 May 2024 07:04:44 GMT

I'm experiencing exactly the same issues strangely on the last day of my 30 day trial it's been very good up until last night then absolutely nothing, I've just done another speed test and it's still below 10mbps at 7.30am. This is not acceptable and does not come close to the minimum acceptable I feel I have been cheated and will not pay for this pathetic service I suggest everyone else does the same