topic Re: No connection over TV apps zte router in Broadband

No connection over TV apps zte router

krzysztofkojta — Thu, 02 Mar 2023 13:22:17 GMT

Customer service is shocking. No connection with Internet through streaming apps since my router restarted few days ago couple times.

They refuse to get engineer to sort it blaming tv manufacturer instead.

Lied to me there was no work on masts in the area and now I read that works are being done right now.

Shocking!!!

Re: No connection over TV apps zte router

Dann2000 — Thu, 02 Mar 2023 13:35:14 GMT

A few of us are having similar issues since Tuesday, seems to be on certain devices. My LGtv apps won't work, neither will alexa but apple tv box works fine. Cx service asking people to clean their sim cards!!

Re: No connection over TV apps zte router

JonathanB — Fri, 03 Mar 2023 13:27:20 GMT

Hi @krzysztofkojta,

We think we've narrowed down where the issue is coming from, and would like to check this out further with you. I've sent you a private message with some instructions.

To view your private messages on the community. Click on your avatar image in the top right of any community page, then "Messages"

Thanks,
JonathanB

Re: No connection over TV apps zte router

JonoB — Sat, 04 Mar 2023 10:29:40 GMT

Hi @JonathanB, I am experiencing the same problems here since Tuesday the 28th. ( feels like an update overnight 27th/28th ) Working fine up until that point. Any help would be greatly appreciated.

Re: No connection over TV apps zte router

JonoB — Sun, 05 Mar 2023 08:33:31 GMT

Hi @krzysztofkojta @Dann2000 . Here is a solution which has worked for me if you are still having problems:

https://community.three.co.uk/t5/Network/PlayStation-network-won-t-sign-in-on-hub/m-p/10128#U10128

Hope it helps.

Re: No connection over TV apps zte router

Viscosity — Sun, 05 Mar 2023 14:20:45 GMT

Exactly the same problem. My two Echo Dot's and Netflix (on LG television) stopped connecting. I changed the APN settings on the ZTE router admin page and got the devices to connect.

Three technical indicated a faulty sim and I await a replacement sim in the post!

Re: No connection over TV apps zte router

JonathanB — Mon, 06 Mar 2023 11:34:03 GMT

Hi everyone,

I've sent everyone that has replied on this thread up till now a private message so that we can get this investigated further and fixed.

To view your private messages on the community. Click on your avatar image in the top right of any community page, then "Messages"

Thanks,
JonathanB

Re: No connection over TV apps zte router

MickIAnderson — Mon, 05 Feb 2024 18:38:18 GMT

I have just recieved my new router and am having the same issue with apps not working

Re: No connection over TV apps zte router

JonathanB — Tue, 06 Feb 2024 16:55:25 GMT

Hi @MickIAnderson,

Sorry to hear that you've been running into these issues. Can you let me know which apps or devices you seem to be having trouble with?

There's a thread that seems to have helped with a lot of issues like this. You'll see some users describe switching the APN for the router to three.co.uk and setting the APN to IPv4 only, one or both of these settings may help.

Thanks,
Jonathan

Re: No connection over TV apps zte router

smas — Wed, 14 Feb 2024 23:48:48 GMT

I am having the same issue for the last 5 days. 3 device is working fine with mobile phones but not with TCL tv. TCL tv works with smarty or Vodafone hotspots from mobile phones. Please sort it.

Re: No connection over TV apps zte router

Kel22 — Sat, 17 Feb 2024 17:01:52 GMT

Received my ZTE router on the 15th of February and it does not work with my smart tv or sky box. I have a better connection using my hotspot on my Three phone! Considering sending it back. Tv and sky box connect to the router but both day there is no Internet. So frustrating.

Re: No connection over TV apps zte router

anita — Fri, 22 Mar 2024 07:16:20 GMT

i am having same problem netflix errors out wont connect to there servers also can not connect my alexa either thought it was sim so ordered a replacement sim still the same only my first month contract

Re: No connection over TV apps zte router

JonathanB — Tue, 26 Mar 2024 15:20:38 GMT

Hi @anita,

I've mentioned this on other replies to this thread, but it may be the issue described here:

If you set a manual APN profile for the 3internet APN, and set this to IPv4 only this may resolve the issue, or if you're having difficulty doing so, contact the Broadband team, and ask for the Tech team to set you to IPv4 only, this may solve the issue.

Thanks,
Jonathan

Re: No connection over TV apps zte router

MLB — Fri, 14 Jun 2024 23:37:27 GMT

Am having the same problem for three weeks now. My apple devices won’t connect. I can only use the mobile router when connected by usb to my Chromebook.

the Wi-Fi signal has disappeared.