https://community.three.co.uk/t5/Broadband/Three-won-t-send-me-a-label-to-return-router/m-p/27357#M5207 <P>Call 333 or use live chat and ask to raise a complaint.&nbsp;</P> Fri, 29 Mar 2024 09:26:05 GMT MZone 2024-03-29T09:26:05Z https://community.three.co.uk/t5/Broadband/Three-won-t-send-me-a-label-to-return-router/m-p/27352#M5205 <P>I had a one month contract on the 5G hub as I wasn't sure it would work at my address. It doesn't, as suspected. So I cancelled my contract after a month as per the contract I bought.&nbsp;</P><P>I have proactively been trying to return the router. I have called and spoken to customer services a bunch of times and each time they say they will send me a return label in the post, or a DPD label via email. This has not happened! I can't afford to pay for the ~£100 fee for not returning it.&nbsp;</P><P>What do I do? Is there an address I can send it to through tracked delivery out of my own pocket? I have done everything right as a customer. Looking at previous posts here this seems to be a very common theme that only seems to get sorted through social media complaints - but I don't use social media&nbsp;</P> Fri, 29 Mar 2024 08:55:11 GMT https://community.three.co.uk/t5/Broadband/Three-won-t-send-me-a-label-to-return-router/m-p/27352#M5205 JessMartin10B 2024-03-29T08:55:11Z https://community.three.co.uk/t5/Broadband/Three-won-t-send-me-a-label-to-return-router/m-p/27357#M5207 <P>Call 333 or use live chat and ask to raise a complaint.&nbsp;</P> Fri, 29 Mar 2024 09:26:05 GMT https://community.three.co.uk/t5/Broadband/Three-won-t-send-me-a-label-to-return-router/m-p/27357#M5207 MZone 2024-03-29T09:26:05Z