topic Re: Home broadband sim not sending out Internet signal in Broadband

Home broadband sim not sending out Internet signal

Carlym2024 — Tue, 09 Apr 2024 16:49:00 GMT

Hi I signed up to Three home broadband on Friday evening. I had my router delivered today. I've put the sim in however there is no Internet signal. The 3g/4g light is red which indicates no SIM card is inserted or there is no network service available. The WIFI light is a constant blue which indicates the WiFi works normally with no data transmission.

Does anyone have any ideas? I've restarted it several times also removed and reinserted the sim several times too, the sim is in the right way its clicked in.

Many thanks.

Re: Home broadband sim not sending out Internet signal

Anonymous — Tue, 09 Apr 2024 16:55:40 GMT

From my experience of my own Three broadband,the sim wasn’t active when it arrived with the router. Customer service said it would take 24/48 hours for it to become active but unfortunately for me, my sim and router arrived on a Friday so because of the weekend its wasn’t activated until the Tuesday. However I suspect if you leave the sim in the router overnight it’ll probably be activated. Try turning it off and on when you wake up. Of course you could always call customer service to try to move things along.

Best of luck.

Re: Home broadband sim not sending out Internet signal

JonathanB — Wed, 10 Apr 2024 13:49:03 GMT

Hi @Carlym2024,

Usually the SIM should activate on the day of delivery. Or as @Anonymous says we may have a delay with your activation. Just to be sure there's not a router issue, try the SIM in a phone or another compatible device if possible. If it then seems to be picking up service, I'd test it in the router one more time.

If the SIM still won't activate, or seems to specifically not be working with the router, I'd recommend to get in touch with the team.

Thanks,
Jonathan

Re: Home broadband sim not sending out Internet signal

karlc — Wed, 29 Jan 2025 15:23:00 GMT

Did you ever solve this? Ive got the same issue

Re: Home broadband sim not sending out Internet signal

JonathanB — Thu, 30 Jan 2025 17:10:03 GMT

Hi @karlc,

Sorry to hear this, did you have a look at my suggestions on my previous reply to this topic. I'd usually recommend to try the SIM in another device first, this should either help determine if it's the SIM or router that has an issue.

Sometimes this can also help kickstart the activation of the SIM on the network, so if the SIM starts working in another device, pop it back in the router one more time to check.

If the issues persist, I'd recommend to get in touch so the team can go through more detailed troubleshooting.

Thanks,
Jonathan

Re: Home broadband sim not sending out Internet signal

karlc — Tue, 04 Feb 2025 09:54:18 GMT

Hi Johnathan.

it seems to be the sim card. I tried it in my phone and its not working on there too (no bars).
Ive been without mobile broadband since 24th Jan