topic Re: Another case of no return bag sent in Broadband

Another case of no return bag sent

PeterMC — Sun, 07 Apr 2024 22:22:56 GMT

Moving abroad in 2 days.

Called up Three to terminate my contract on 25th March.
Was told I have to return the device or otherwise will be charged, and bag would be sent to me - no problem, I have no use for the router.

Second call to them on 2nd April as I had received no return bag yet.
Not to worry they say, a bag will be sent again via Priority mail.

Nothing's arrived and I'm leaving the country in 2 days, what do I do?

I feel extremely anxious and stressed that I'll be charged £100-200 or somewhere along those lines, for a device which I wanted to return but have not been given the chance due to Three's incompetence!

Any advice? I've read on this forum about disputing the direct debit but I don't want anyone to come after me for owing money!

Re: Another case of no return bag sent

MZone — Mon, 08 Apr 2024 08:32:44 GMT

Call 333 or use live chat. Ask them to raise a complaint if you’re not getting anywhere. Failing that maybe @JonathanB may be able to support you.

Re: Another case of no return bag sent

JonathanB — Tue, 16 Apr 2024 12:43:24 GMT

Hi @PeterMC,

I'm sorry to hear about this situation. What was the result in the end? Did you manage to get this resolved with the team's @MZone suggested? If you were unable to arrange the return of the router please let me know, and I'll do my best to help.

Thanks,
Jonathan