topic Re: Continued Billing in Broadband

Continued Billing

Callumb — Mon, 15 Apr 2024 00:06:31 GMT

I haven’t been with three broadband since November and paid all bills and had confirmation that the device had been returned. I had a letter stating I was over £300 in credit. Contacted three who advised it was an internal billing error. Now four months on I’ve had a letter saying I owe £60.29. All bills were settled so no idea what this is for and three aren’t being much help. Any ideas? To clarify all bills had been paid before leaving.

Re: Continued Billing

Threlly — Thu, 18 Apr 2024 06:56:09 GMT

I wonder how much money Three have made this way?
I mean, it's an excellent method!

You provide zero service and yet charge people for it.

Genius.

Re: Continued Billing

JonathanB — Mon, 22 Apr 2024 15:46:38 GMT

Hi @Callumb,

Sorry for the delay in picking up your post here, and to hear about this situation. We'd like to take a closer look and make sure this is sorted out for you. I've sent you a PM to get you in touch with some colleagues who can help sort this out.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan