topic Re: Canceled and returned devices months ago: still getting bills in Broadband

Canceled and returned devices months ago: still getting bills

drafter88 — Mon, 19 Feb 2024 10:40:05 GMT

Hi All,

I have been chasing the support teams for months now to resolve this issue. but still no luck.
anybody facing the same issue? they just raise cases promised 48 hours resolution and that's it.

I'm never ever gonna buy Three service or a product again.

Re: Canceled and returned devices months ago: still getting bills

drafter88 — Tue, 20 Feb 2024 12:02:45 GMT

for any of the moderators here my support case is #240210101915331

Re: Canceled and returned devices months ago: still getting bills

teddymac — Wed, 13 Mar 2024 12:42:21 GMT

Yes, I am exactly the same. Device returned in Dec and still getting bills. Told the same thing 2 months running and still awaiting resolution. They will not get another penny out of me and if they want to try and take court action - bring it on

Re: Canceled and returned devices months ago: still getting bills

bingo224 — Tue, 16 Apr 2024 02:42:42 GMT

I am having the same issues. I cancelled my account in early Februrary, and have been chased every month since. Each time I call, I provide the tracking number that shows the item was dropped off. A complicating factor is that I think the couriers lost the parcel. However, that is not something within my control.

Each month I receive a bill for the "router not returned". Each month they send correspondence to my account that no longer exists (which they closed when I cancelled my contract). Each month I have to call to have the issue closed. This month they closed my query without telling me the outcome; my bank has informed me I will be charged tomorrow.

Re: Canceled and returned devices months ago: still getting bills

JonathanB — Mon, 22 Apr 2024 16:00:04 GMT

Hi @bingo224,

I'm sorry to hear about this situation. I've sent you a PM to get you in touch with some colleagues who can hopefully help resolve this for you.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Re: Canceled and returned devices months ago: still getting bills

Mayyah99 — Mon, 26 Aug 2024 03:10:01 GMT

Trust me Three is the worst campany in the World am finding a way to sue them may be once someone teach them a good lesson they need to learn a hard way