topic Re: CCTV DVR in Broadband

CCTV DVR

Richmond — Fri, 03 May 2024 01:59:20 GMT

Hi. I have a 5g Zte device. I am unable to connect my cctv dvr through LAN. does anyone know the problem or if we can connect the dvr. thanks

Re: CCTV DVR

PeteG — Fri, 03 May 2024 16:59:31 GMT

Hello.

Welcome to the Three Community.

I think including some additional information about the issue might help our community members assist you with this problem, Richmond.

Let us know what happens when you try to use it? Are there any errors messages? Have you used the device successfully before? As much information as you think might be useful could help the community here better assist you.

Pete.

Re: CCTV DVR

Richmond — Mon, 06 May 2024 01:29:05 GMT

Hi.

When i try to use it it wont connect with the dvr. The dvr shows not connected.

Re: CCTV DVR

JonathanB — Tue, 07 May 2024 14:56:30 GMT

Hi @Richmond,

I don't believe we've specifically had this issue raised on the Three Community before now, but the most consistent fix for obscure connection issues tends to be an incompatibility with IPv6. If you set a manual APN profile on your ZTE with APN 3internet and PDP type IPv4 this may resolve this for you.

There's a bit more info about this on this thread

Thanks,
Jonathan