topic Re: LAN/ethernet ports not connecting to devices 5g hub in Broadband

LAN/ethernet ports not connecting to devices 5g hub

Stimpakman — Mon, 21 Nov 2022 21:11:45 GMT

I have recently got the 5g hub and am finding that devices connected to it via ethernet cable are really hit and miss whether they find the network. Keep getting errors such as cable isn't connected. Cables have been checked on another router and work fine. Is this a known issue?

Re: LAN/ethernet ports not connecting to devices 5g hub

Dazzar — Tue, 22 Nov 2022 21:32:45 GMT

Hi what router do you have ? I’m having problems with the ZTE801a that keeps dropping Ethernet

Re: LAN/ethernet ports not connecting to devices 5g hub

JonathanB — Wed, 23 Nov 2022 10:56:37 GMT

Hi @Stimpakman,

This sounds super frustrating, we're keen to help.

Can you let us know a bit more about what's happening? Is the issue only with wired connection, no issues connecting over Wi-Fi?

Are there particular devices that are consistently showing as not connected, or is it seemingly random whether a device connects or not?

Is the issue immediately at the point where you plug a device in, or is it an intermittent connection issue that crops up after some time connected?

As @Dazzar mentioned if you can also let us know which model of router you have that'll help us determine if this relates to any issues we're aware of.

Thanks,
JonathanB

Re: LAN/ethernet ports not connecting to devices 5g hub

Dazzar — Wed, 23 Nov 2022 13:20:47 GMT

@JonathanB As per my message it’s the zte801a

Re: LAN/ethernet ports not connecting to devices 5g hub

JonathanB — Wed, 23 Nov 2022 15:01:26 GMT

Hi @Dazzar, thanks for confirming this info again but the questions I've asked are directed to the OP @Stimpakman. We'll need them to answer too, in order to see if there's any correlation with the issues you've described.

JonathanB

Re: LAN/ethernet ports not connecting to devices 5g hub

Dazzar — Thu, 24 Nov 2022 16:00:25 GMT

@JonathanB Yes I realised this when I clicked send

Re: LAN/ethernet ports not connecting to devices 5g hub

JonathanB — Thu, 24 Nov 2022 16:55:30 GMT

No worries @Dazzar,

I've sent you a private message earlier to ask for a bit more info about the issues you've been facing with the ZTE router.

JonathanB

Re: LAN/ethernet ports not connecting to devices 5g hub

richb — Wed, 08 Nov 2023 13:35:23 GMT

did this ever get resolved?

Re: LAN/ethernet ports not connecting to devices 5g hub

richb — Wed, 08 Nov 2023 13:41:33 GMT

Apologies spent ages trying to register and then my questions kept being deleted.

I've just started using the router and wifi is fine, but I cannot get anything to work with the LAN ports (WAN mode on port 2 disabled)

I've tried rebooting the 5G hub, power-cycling devices I want to connect via LAN (e.g. Hive Home Hub, NAS box, Sky Q boxes, TP Link switches, etc.. nothing seems to get any internet via the LAN Ports almost as if the routing tables aren't working for LAN). Does anyone have any tips on how to get internet access via the LAN ports - the information online is particularly quiet - either no-one tries this anymore, it all works like a normal router should, or I've got a bad box.

Re: LAN/ethernet ports not connecting to devices 5g hub

JonathanB — Thu, 09 Nov 2023 14:11:43 GMT

Hi @richb,

The LAN ports really ought to be working straight out of the box. I'd suggest checking a couple of different Ethernet cables, or testing them with another device if possible, then if this still seems to be a router issue doing a factory reset, then if the issue is persisting getting in touch with customer services to arrange for the router to be exchanged.

Thanks,
Jonathan

Re: LAN/ethernet ports not connecting to devices 5g hub

Sargasian — Fri, 01 Dec 2023 08:38:19 GMT

I got the latest 5g hub last week and same issue with the Ethernet Ports ... tried different cables and rebooting everything and no dice ... 😞

It worked fine on the old NOW TV device so may have to cancel three and go back to that ... super frustrating as really didn't expect any Ethernet Port issue ... 😞

Re: LAN/ethernet ports not connecting to devices 5g hub

Sargasian — Fri, 01 Dec 2023 08:40:40 GMT

Hey Richb ... same issue for me and have NAS drive and TP Link that can't connect using the ethernet ports ... super frustrating and would be a shame to cancel the three service since the WiFi is pretty good!

Re: LAN/ethernet ports not connecting to devices 5g hub

Sargasian — Fri, 01 Dec 2023 08:46:28 GMT

Hi JonathanB ... thanks for engaging with this chat as it's super annoying not having these ports as also rather thought these were the easy bit of the tech ... not so it seems. I will try exchanging the device as am within my 30 day window.

One thing ... I did just try these 'out the box' and actually they did work but only briefly and then dropped ... 😞 Perhaps there are some settings that I need to change and FYI ... I've tried different cables and both ethernet ports with the same issue.

Would really welcome any support as I do tend to rely on my NAS drive a bit for various reasons.

Re: LAN/ethernet ports not connecting to devices 5g hub

JonathanB — Mon, 04 Dec 2023 17:25:30 GMT

Hi @Sargasian,

Have you been in touch with customer services about this? Assuming you've tested alternative ports/cables/devices, and it's alll pointing towards the router having a hardware fault they should be able to arrange an exchange.

Thanks,
Jonathan